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The following steps describe how to configure Cisco Unified Communications Manager IM and Presence Service in Cisco Unified Communications Domain Manager 10.6(1).
Step 1 | If required,
create a reseller.
See Create a Reseller. |
Step 2 | Create a
customer if a customer has not been created in prior steps.
See Create a Customer. |
Step 3 | Create a
Cisco Unified
Communications Manager.
See Set Up Cisco Unified Communications Manager Servers. Cisco Unified Communications Manager is a mandatory component for IM and Presence Service configuration. |
Step 4 | Create a Cisco Unified Communications Manager IM and Presence Service. |
Step 5 | Create a site.
See Create a Site. |
Step 6 | Create a voice mail service if desired. (Voicemail is optional for IM and Presence Service.) See Create Voice Mail Service. |
Step 7 | If one has been created, associate voice mail services to the appropriate customer or customers. (Voicemail is optional for IM and Presence Service.) |
Step 8 | If a voicemail service has been created define a voice mail pilot number. (Voicemail is optional for IM and Presence Service.) |
Step 9 | If a voicemail service has been created associate pilot numbers to the appropriate site. (Voicemail is optional for IM and Presence Service.) |
Step 10 | Modify the Security SIP trunk profile. |
Step 11 | Create SIP trunk for Cisco Unified Communications Manager IM and Presence Service. |
Step 12 | Create a UC
service in
Cisco Unified
Communications Manager.
See Create UC Service in Cisco Unified Communications Manager. |
Step 13 | Create Service
Profile in
Cisco Unified
Communications Manager.
See Create a Service Profile in Cisco Unified Communications Manager. |
Step 14 | Perform a
data sync to add the service profile in
Cisco Unified
Communications Domain Manager.
Navigate to Administrative Tools > Data Sync and perform the sync using the appropriate HCS IP address. |
Step 15 | Add phones or Jabber clients. |
Step 16 | Add
subscribers.
See Add Subscribers in Cisco Unified Communications Domain Manager. For additional information see Subscriber Management and Subscriber Workflows. |
Step 17 | Configure
BLF (Busy Lamp Field).
See Configure BLF (Busy Lamp Field) for Cisco Unified Communications Manager IM and Presence Service. For additional information see Subscriber Workflows |
Creating a reseller is optional.
Note | Immediately after Cisco Unified Communications Domain Manager 10.6(x) installation, the hcsadmin Administrator must configure the HCM-F device and create the Provider. |
Step 1 | Sign in to the
server as the provider or reseller administrator, depending on which
organization manages the customer.
Sign in with the provider or reseller administrator's email address, which is case-sensitive. The provider administrator can find the reseller administrator's email address by selecting and then clicking the reseller. | ||||||||||||||||||||||||||||||||
Step 2 | If signed in as a provider, and the customer is to be added under a reseller, set the hierarchy path to the reseller. | ||||||||||||||||||||||||||||||||
Step 3 | Select . | ||||||||||||||||||||||||||||||||
Step 4 | Click Add. | ||||||||||||||||||||||||||||||||
Step 5 | Complete the
following fields:
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Step 6 | Click
Save.
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Overview
Cisco Unified Communications Manager devices provide the core call processing capabilities for HCS, and are a critical part of the Cisco Unified Communications Domain Manager provisioning workflows. Unified CM devices must be configured before dial plan, user, subscriber, line, and phone configuration can be completed.
Unified CM devices can be dedicated to a specific customer, or they can be shared between multiple customers. Unified CM devices must then be assigned to one or more Network Devices Lists (NDLs), and the NDL is then assigned to one or more sites. The NDL is used to select which Unified CM is used for configuration based on the site selected in the hierarchy context.
Shared versus Dedicated
To share the Unified CM across multiple customers, add the Unified CM at the Provider or Reseller level. To dedicate the Unified CM to a single customer, add the Unified CM at the Customer level.
When setting up Unified CM as a dedicated instance, you can opt to set up Unified CM after you create the customer.
Servers within a Cisco Unified Communications Manager Cluster
Configure a Cisco Unified Communications Manager Publisher node before configuring any other type node.
Configure an IM and Presence Service Publisher node before configuring an IM and Presence Service Subscriber node.
Synchronization with Cisco Unified Communications Domain Manager 10.6(2)
Note | The scheduled data sync fails if the Unified CM administrator account credential has expired. Expiration of the administrator account credential can cause failures in Subscriber Management activities as well. |
Allow the initial data sync to complete before doing more configuration on Unified CDM that requires information from Unified CM.
When you set up an IM and Presence Service server, Unified CDM does not communicate directly with the IM and Presence Service server. The information provided is pushed to HCM-F and Service Assurance for monitoring purposes.
The performance of a data sync can be improved by controlling the types of data that are synced. See Controlling a Data Sync with a Model Type List for more information.
Field Mappings in Unified CM
When setting up a Unified CM device with LDAP integration, you can map Unified CM user data to Unified CDM user data for any field, based on the Field Mappings in the Unified CM server. These mappings are configured at the LDAP Directory in Unified CM. The mapped user data, for example location data, can later be used in a filter used to move users to sites.
On the Field Mappings tab, you can modify the mappings except for hard-coded mappings. Hard-coded mappings appear in gray and are read-only.
Note | The field name entered in the mapping on Unified CDM must exactly match the field name entered in the mapping in the Unified CM in the Custom User Field Name field. If the field names do not match, the field is skipped during the sync. |
Step 1 | Log in as the
appropriate hierarchy administrator.
Only a provider or reseller administrator can create a shared instance. A customer, provider, or reseller administrator can create a dedicated instance. | ||||||||||||||||||||
Step 2 | Set the hierarchy path to the correct level. Create a shared instance at the provider or reseller level. Create a dedicated instance at the customer level. | ||||||||||||||||||||
Step 3 | Click . | ||||||||||||||||||||
Step 4 | Click Add. | ||||||||||||||||||||
Step 5 | Enter the
Unified CM server name in the
CUCM Server Name field.
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Step 6 | Select Voice/Video in the Server Type field. | ||||||||||||||||||||
Step 7 | To configure a
publisher node, check
Publisher.
On the Publisher tab, you can specify the following information:
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Step 8 | For a Unified CM Publisher node, fill in the Cluster Name field with the name you want for this cluster. A new cluster is created with this name. This field is required. For Unified CM Subscribers, select the Unified CM cluster from the Cluster Name drop down menu. | ||||||||||||||||||||
Step 9 | Expand
Network Addresses.
If NAT is used, also configure an APPLICATION_SPACE network address. | ||||||||||||||||||||
Step 10 | Expand
Credentials.
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Step 11 | On the Field Mappings tab, complete field mappings as desired. Hard-coded mappings appear in gray and cannot be modified. | ||||||||||||||||||||
Step 12 | Click Save. A Unified CM network device is created in Unified CDM. A cluster and Unified CM are created in the SDR. | ||||||||||||||||||||
Step 13 | Test the
connection between Unified CM and
Unified CDM
|
Step 1 | Log in as the
appropriate hierarchy administrator.
Only a provider or reseller administrator can create a shared instance. A customer, provider, or reseller administrator can create a dedicated instance. | ||
Step 2 | Set the hierarchy path to the correct level. Create a shared instance at the provider or reseller level. Create a dedicated instance at the customer level. | ||
Step 3 | Click . | ||
Step 4 | Click Add. | ||
Step 5 | Enter the IM
and Presence Service server name in the CUCM Server Name field.
| ||
Step 6 | Select IM_P in the Server Type field. | ||
Step 7 | To configure a
publisher node, check
Publisher.
| ||
Step 8 | Select the Cisco Unified Communications Manager cluster from the Cluster Name drop down menu. | ||
Step 9 | Expand
Network Addresses.
If NAT is used, also configure an APPLICATION_SPACE network address. | ||
Step 10 | Expand
Credentials.
ADMIN, HTTP, PLATFORM, and SNMP are required for PCA to manage IM & Presence Service. PLATFORM and ADMIN are also required for Service Inventory to generate reports for UC applications. | ||
Step 11 | Click Save. |
Regions can only be added at the customer or site hierarchy level but can be modified at any hierarchy level. Regions added directly on Cisco Unified Communications Manager are synced in at the hierarchy level the Cisco Unified Communications Manager is configured at in Cisco Unified Communications Domain Manager 10.6(x).
Step 1 | Log in as the Provider/Reseller or Customer administrator. | ||||||||||||
Step 2 | Select Device Management > CUCM > Regions from the left menu. | ||||||||||||
Step 3 | Perform one of the following: | ||||||||||||
Step 4 | From the CUCM pulldown menu, select or modify the Cisco Unified Communications Manager that corresponds to the Region. | ||||||||||||
Step 5 | Enter a unique name for the new Region in the Name field, or modify the existing Name if desired. | ||||||||||||
Step 6 | In the
Related Regions field, configure the following
options:
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Step 7 | To save a new or updated group, click Save. |
Step 1 | Log in to server as a Provider, Reseller, or Customer administrator. | ||||||||||||||||||||||||||||||||
Step 2 | Make sure that the hierarchy is set to the customer for whom you are creating the site. | ||||||||||||||||||||||||||||||||
Step 3 | Click . | ||||||||||||||||||||||||||||||||
Step 4 | Click Add. | ||||||||||||||||||||||||||||||||
Step 5 | Complete the
following fields:
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Step 6 | Click Save. |
Once saved, the following occurs:
A Site hierarchy node is created.
A Location is created.
A Customer Location in the SDR is created.
Optionally, a default site administrator is created.
If the Auto Push Users to CUCM box is checked, all users associated with the NDL are pushed to the Cisco Unified Communications Manager associated with the NDL.
To associate Voice Mail Service with a Cisco Unified Communications Manager (Unified CM), you need to know the SIP trunking endpoint information between the Voice Mail Server and the Unified CM before starting this procedure.
A Cisco Unity Connection server must be configured before performing this procedure. For procedures, refer to Cisco Hosted Collaboration Solution, Release 10.6(1) Customer Onboarding Guide.
Step 1 | Log in as the Provider or Reseller Administrator. | ||
Step 2 | Make sure
the hierarchy path is set to the correct provider, reseller, or customer node.
If the voice mail server is shared by multiple customers configure the service at the provider or reseller level. If the voice mail server is dedicated to a single customer, configure the service at the customer level. | ||
Step 3 | Select . | ||
Step 4 | Click Add to add a Voice Mail Service. | ||
Step 5 | Enter a Voice Mail Service Name if desired. Do not add spaces in the name. | ||
Step 6 | From the
Voice Mail
Cluster pulldown menu, select the name of the server for voice mail
service.
| ||
Step 7 | To integrate the Voice Mail Service with Unified CM, click the Integrate with CUCM box. Default is unchecked. | ||
Step 8 | If the Voice
Mail Service is managed by a
Unified CM, select the
Cisco Unified
Communications Manager
to be paired with the Voice Mail Unity Server from the
CUCM Cluster
pulldown menu.
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Step 9 | Complete the
SIP trunk provisioning information (between the SIP trunk and the
Cisco Unity Connection
server) in the following fields:
| ||
Step 10 | In the
Voice Messaging Ports field, enter the number of
voice messaging ports to be created for the voice mail service and associated
with the appropriate Port Group on
Cisco Unity Connection
when the voice mail service is associated to a customer.
| ||
Step 11 | Click Save to add the Voice Mail Service you defined. When a shared Voice Mail Service is created and “Integrate with CUCM” is selected, the following occurs: |
Step 1 | Log in as the Provider or Reseller Administrator. | |||||||||||
Step 2 | Set the hierarchy path to the customer to which you want to associate the Voice Mail Service. | |||||||||||
Step 3 | Select Services > Voice Mail > Associate Voice Mail Service to Customer. | |||||||||||
Step 4 | Click Add to associate Voice Mail Service to a customer. | |||||||||||
Step 5 | From the Voice Mail Service pulldown menu, select the name of the Voice Mail Service that has been defined by the provider and available to this customer. | |||||||||||
Step 6 | Click
Save to
associate the Voice Mail Service with the customer.
The
association appears in the list. When Voice mail Service is associated with a
customer and the “Integrated with CUCM” option was selected for the Voice Mail
Service, the following is provisioned based on the deployment mode of the voice
mail server:
|
Step 1 | Log in as the Customer or Provider administrator. | ||||||
Step 2 | Make sure the hierarchy path is set to the customer that you are defining a Voice Mail Pilot Number for. | ||||||
Step 3 | Select Services > Voice Mail > Pilot Numbers. | ||||||
Step 4 | Click Add to associate a Pilot Number with the Voice Mail Service that has been associated with the customer. | ||||||
Step 5 | From the Voice Mail Service pulldown menu, select the appropriate voice mail service from the list of voice mail services associated with the customer. | ||||||
Step 6 | Enter a Voice
Mail Pilot Number in the
Voice Mail
Pilot Number field. This is the internal voice mail pilot number that can
be dialed from site.
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Step 7 | Click
Save to
create the Pilot Number.
The
Pilot Number appears in the list. When a pilot number is created for a Voice
Mail Service and the “Integrated with CUCM” option was selected for the Voice
Mail Service, the following is provisioned based on the deployment mode of the
voice mail server:
|
Step 1 | Log in as a Customer or Provider administrator. |
Step 2 | Set the hierarchy path to the desired Site. |
Step 3 | Select Services > Voice Mail > Associate Pilot Number to Site. |
Step 4 | Click Add to associate a Voice Mail Pilot Number with a site. |
Step 5 | From the Voice Mail Service pulldown menu, select the name of the Voice Mail Service. |
Step 6 | From the Voice Mail Service Pilot Number pulldown menu, select the Pilot Number for the selected Voice Mail Service. |
Step 7 | Click Save to associate the Voice Mail Service Pilot Number with the site. |
Step 1 | Navigate to Device Management > CUCM > SIP Trunks |
Step 2 | Enter Cisco Unified Communications Manager IM and Presence Service for Destinations. |
Step 3 | Select appropriate SIP Trunk Security Profile, Subscribe CSS and SIP Profile. For more details, see Cisco Hosted Collaboration Solution, Release 10.6(1) Dial Plan Management Guide for Cisco Unified Communications Domain Manager, Release 10.6(x) |
Use this procedure to add a Cisco phone or a Cisco Jabber client for Android, iPhone, tablet, or Windows devices.
Note | Prior to adding new endpoints, install appropriate COP files in the Cisco Unified Communications Manager and then import the specific phone type into the Cisco Unified Communications Domain Manager. |
Step 1 | Log in as a Customer Administrator. | ||||||||||||||||||
Step 2 | Select a valid site under the customer in the hierarchy node breadcrumb at the top of the view. | ||||||||||||||||||
Step 3 | Navigate to . | ||||||||||||||||||
Step 4 | Click Add to add a phone. | ||||||||||||||||||
Step 5 | Use the
following table to specify a
Product and
Name.
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Step 6 | From the Protocol pulldown list, select SIP. | ||||||||||||||||||
Step 7 | From the Common Phone Config Name pulldown list, select Standard Common Phone Profile. | ||||||||||||||||||
Step 8 | Click the Advanced Information tab. | ||||||||||||||||||
Step 9 | From the Device Pool Name pulldown list, select Default. | ||||||||||||||||||
Step 10 | From the Location Name pulldown list, select a location. | ||||||||||||||||||
Step 11 | Click
Save
to create the phone.
|
Step 1 | Log in as a site or customer Administrator. | ||
Step 2 | Navigate to Subscriber Management > Subscriber Management or Subscriber Management > Quick Add Subscriber. | ||
Step 3 | Enter
information into the required fields.
|
Step 1 | Login to your Cisco Unified Communications Manager. |
Step 2 | Enable BLF for Call List in System > Enterprise parameters. |
Step 3 | Add BLF lines to phone button template.
|
Step 4 | In your Cisco Unified Communications Manager navigate to Call Routing > Directed Call Park and add Directed Call Park number, Retrieval Prefix and Partition. |
Step 5 | Login to your Cisco Unified Communications Domain Manager and update Cisco Unified Communications Manager IM and Presence Service SIP Trunk. |
Step 6 | Add Direct Call Park Number in
Cisco Unified
Communications Domain Manager.
|
Step 7 | Create a phone.
|
Step 8 | Add
Call Pickup Group.
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