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This preface describes the purpose, audience, organization, and conventions of this guide, and provides information on how to obtain related documentation.
The preface covers these topics:
•Obtaining Technical Assistance
Cisco WebAttendant provides a graphical user interface for controlling a Cisco IP Phone to perform attendant console functions. The Cisco WebAttendant User's Guide will help attendants to:
•Understand the Cisco WebAttendant interface and features
•Start Cisco WebAttendant and log in
•Go online to handle calls directed to you at the pilot number set up by your system administrator
•Use Cisco WebAttendant to answer, place, and direct calls
•Configure and use speed dial buttons
•Use the directory to look up directory numbers, direct calls, and view line status
This guide is a reference and procedural guide for users of Cisco WebAttendant. Installation and configuration information is provided for the system administrator in the Cisco CallManager Administration Guide.
The major sections of this guide are listed in the following table:
|
|
Chapter 1, "Getting Started" |
Provides an overview of Cisco WebAttendant plus instructions for setting up your environment, starting Cisco WebAttendant, logging in, and going online to handle calls. |
Chapter 2, "Handling Calls" |
Describes how to place, answer, and direct calls using the action buttons. |
Chapter 3, "Using the Directory" |
Describes how to use the directory to look up directory numbers and view line status for users and resources configured in the Cisco CallManager database. |
Chapter 4, "Using Speed Dials" |
Describes how to use and configure speed dial buttons. |
Chapter 5, "Troubleshooting" |
Describes some common scenarios and provides an explanation or resolution for each. |
Refer to the following documents for further information about related Cisco IP Telephony applications and products:
•Getting Started with the Cisco IP Phone 7960/7940
•Cisco IP Phone 7960/7940 Quick Reference Card
•Cisco IP Phone 12 SP+ Quick Reference Card
•Cisco IP Phone 30 VIP Quick Reference Card
Notes use the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Tips use the following conventions:
Tip Means the following are useful tips.
Cautions use the following conventions:
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Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
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You can access CCO in the following ways:
•WWW: www.cisco.com
•Telnet: cco.cisco.com
•Modem using standard connection rates and the following terminal settings: VT100 emulation; 8 data bits; no parity; and 1 stop bit.
–From North America, call 408 526-8070
–From Europe, call 33 1 64 46 40 82
You can e-mail questions about using CCO to cco-team@cisco.com.
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
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