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Cisco Webex Contact Center Agent Desktop brings your business the innovation, flexibility, and agility of cloud with the security and global scalability you have come to expect from Cisco. Keeping agents productive requires efficient processes and intuitive desktop tools. The more you can automate routine tasks, the more successful agents are at serving your customers.

Agent Desktop provides all your customer interactions—voice, chat, email, and social chat (Facebook Messenger and SMS) within one unified desktop experience. Application switching can be minimized with integrated CRM and other business applications.