Bandwidth and Latency
The following are the bandwidth and latency requirements.
Optimal Performance—A high-speed Internet connection is required with a minimum recommended network bandwidth of 512 kbps (kilobits per second).
Data Payload Requests—The data payload requests for an agent or a supervisor application ranges 1–100 kbps on average, and at the peak, the value ranges 2–3 MB.
The data payloads vary based on the Agent Desktop and Supervisor console activities, requests, and frequency of such activities or requests.
Additional Bandwidth—A minimum recommended network bandwidth of 100 kbps per Cisco IP Communicator softphone must be allocated separately for voice traffic.
Round Trip Time(RTT)—Network connectivity to the Webex Contact Center data centers over the public, or private WAN must consistently provide RTT of less than 250 milliseconds and less than 1% packet-loss for acceptable performance.