Teams
A team is a grouping of agents in Cisco Webex Contact Center. Teams that have been created in the Provisioning module of the Cisco Webex Contact Center portal are listed on the LCM Team Mapping page.
When you create a Preview campaign, you must assign one or more teams to the campaign. You can also assign teams to a Preview campaign on the Team Mapping page.
To see which campaigns are assigned to a team :
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Click Teams in the menu pane on the left to open the Team Mapping page.
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Click the Expand button to the left of a team name.
To assign a team to a campaign:
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Click Edit in the Action column for the team you want to assign to a campaign.
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On the Campaign Mapping screen that opens, select one or more preview campaigns.