Access a Group
To access a Group:
Click Group in the menu pane on the left to open the Group page.
The grid contains the Campaign Group name, Description, Enable, and Actions.
Turn the Enable switch OFF to stop contacts from being delivered to the dialer for all LCM campaigns in that campaign group.
Using the Expand button on the left of the grid, to expand the group to see the campaigns belonging to the Campaign Group.
The campaigns are listed along with the Deliverable Percentage for each. Deliverable Percentage is the percentage of contacts that are to be delivered to the campaigns. This helps you control which campaign gets priority for dialing out contacts. You could set the deliverable percentage as 75 percent for one campaign and 25 percent for another. The campaign that has 75 percent deliverable gets more contacts to be dialed.
However, where two campaigns are designated as 100 percent deliverable, the first campaign listed gets its contacts delivered for dialing. Only after the first campaign has exhausted all its contacts, does the second campaign get contacts to dial. To change this, you can drag and drop the campaigns and re-order them.
To change the Deliverable Percentage, click the Edit button under the Action column and change the Deliverable Percentage.
Click Save in the Action column to complete the change.