Set Up a Social Channel Connector and Map to an Entry Point
To set up Social Channels:
Confgure the Social Channel connector on Control Hub. For details, see Set Up Social Channel Connectors for Cisco Webex Contact Center
Create an Entry Point and select the Socail Channel Type. For details, see Create an Entry Point or an Outdial Entry Point.
Map an Entry Point to a Social Channel connector. For details, see Map an Entry Point.