Cisco Webex Contact Center 1.0 Analyzer User Guide

Change History

This table lists changes made to this guide. Most recent changes appear at the top.


Change	See	Date
These topics are added	Access Reports and Dashboards through Browser Links Share Browser Links to Reports and Dashboards	October 2021
These topics are added	Agents Available Card Real-Time Contacts in Queue Card Real-Time	September 2021
These reports are added	Inline IVR Post Call Survey Statistics Report Post Call Survey Statistics Report	April 2021
These topics are added	Time Zone	February 2021
These reports are added.	IVR and CVA Dialog Flow Report Opt Out of Queue Report OEM Integration with Acqueon Report Callback Report	November 2020
These reports are added.	Access Control	September 2020
These topics are added.	Threshold Alerts	August 2020
These reports are added.	Historical - Contact Center Overview Historical - Team & Queue Stats Real-Time - Contact Center Overview - Real-Time Real-Time - Team and Queue Stats - Real-Time Agent Details by Social Channels Business Metrics License Usage Reports	July 2020
These topics or reports are updated.	Create a Visualization Create a Compound Visualization Tasks to Perform on Visualization and Dashboard Pages Entry Point Contact Volume - CAR Analyzer Title Bar Buttons Agent Statistics Realtime Team Details Contact Reason Team Details Real-Time	July 2020
Initial Release of Document.		Jul 2019

About this Guide

This guide describes how to use Webex Contact Center Analyzer.

Audience Analyzer

This document is intended for users who use Cisco Webex Contact Center to run their contact centers.

Conventions

This guide uses the following conventions.


Convention	Description
boldface font	Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example: Choose Edit > Find Click Finish.
italic font	Italic font is used to indicate the following: To introduce a new term. For example: A skill group is a collection of agents who share similar skills. For emphasis. For example: Do not use the numerical naming convention. An argument for which you must supply values. For example: IF (condition, true-value, false-value) A book title. For example: See the Cisco Webex Contact Center Agent Desktop User Guide.
window font	Window font, such as Courier, is used for the following: Text as it appears in code or information that the system displays. For example: `<html><title> Cisco Systems,Inc. </title></html>` File names. For example: tserver.properties. Directory paths. For example: C:\Program Files\Adobe

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Chapter: Preface

Preface