Cisco Webex Contact Center 1.0 Analyzer User Guide

Bias-Free Language

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Book Title

Cisco Webex Contact Center 1.0 Analyzer User Guide

Chapter Title

Preface

Results

Updated:
January 13, 2023

Chapter: Preface

Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Updated the System Requirements section to include support for Microsoft Windows 11.

System Requirements

 July 2022

Added a topic about the agent states seen in activity records.

Agent States

April 2022

Added a topic about editing the default date format of the Interval field while creating or editing a visualization.

Change Date Format of the Interval Field

February 2022

Added information about retaining column width in tabular reports.

Resize Report Column Width

December 2021

These topics are added

Access Reports and Dashboards through Browser Links

Share Browser Links to Reports and Dashboards

October 2021

These topics are added

Agents Available Card Real-Time

Contacts in Queue Card Real-Time

September 2021

These reports are added

April 2021

These topics are added

February 2021

These reports are added.

November 2020

These reports are added.

September 2020

These topics are added.

August 2020

These reports are added.

July 2020

These topics or reports are updated.

July 2020

Initial Release of Document.

 Jul 2019

About this Guide

This guide describes how to use Webex Contact Center Analyzer.

Analyzer Audience

This document is intended for users who use Cisco Webex Contact Center to run their contact centers. Analyzer extracts and presents operational data for user analysts to determine how to maximize Contact Center performance.

Conventions

This guide uses the following conventions.

Convention

Description

Boldface font

Boldface font indicates commands (such as user entries), keys, buttons, folder names, and submenu names. For example:

  • Choose Edit > Find.

  • Click Finish.

Italic font

Italic font:

  • Introduces a new term.

    For example: A skill group is a collection of agents who share similar skills.

  • Emphasizes important information.

    For example: Do not use the numerical naming convention.

  • Indicates an argument for which you must supply values.

    For example: IF (condition, true-value, false-value)

  • Indicates a title.

    For example: See the Agent Desktop User Guide.

Window font

Window font indicates:

  • Text as it appears in code or information that the system displays.

    For example: <html><title> Cisco Systems,Inc. </title></html>

  • Filenames.

    For example: tserver.properties.

  • Directory paths.

    For example: C:\Program Files\Adobe

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