Port 25
|
Email
notifications
|
Outward.
From SocialMiner to the configured email server.
|
SocialMiner communicates with the configured email server (that
can be in the corporate intranet or on the internet) to send email
notifications.
|
Port 80
|
HTTP
|
Bidirectional
|
Used for
unsecure (HTTP) traffic:
- From the SocialMiner user
interface (browser) or APIs to the SocialMiner server.
- From the SocialMiner server to the internet. SocialMiner communicates outward to the internet to fetch social contact information
over HTTP.
- From the internet or
corporate website to the SocialMiner server. SocialMiner receives incoming chat
and callback requests from the internet or corporate website over HTTP.
|
Port
443
|
HTTPS
|
Bidirectional
|
The port
used for the client browser to access any of the Administration interfaces or
User Options interface. It is used for secure (HTTPS) traffic:
- From the SocialMiner user
interface (browser) or APIs to the SocialMiner server.
- From the SocialMiner
server to the UCCX server.
- From the SocialMiner server to the internet. SocialMiner communicates outward to the internet to fetch social contact information
over HTTPS.
- From the internet or
corporate website to the SocialMiner server. SocialMiner receives incoming chat
and callback requests from the internet or corporate website over HTTPS.
|
Port
465 (configurable)
|
Email
notifications SSL/TLS
|
Outward
From SocialMiner to the configured email server.
|
SocialMiner communicates with the configured email server (that
can be in the corporate intranet or on the internet) to send email
notifications.
|
Port
587 (configurable in Unified CCX Administration)
|
Email
(SMTP)
|
Outward. From SocialMiner to the Exchange Server.
|
Used
by the Email Reply API to send email.
The
Email Reply API uses SMTP to send a response to a customer email message.
|
Port
993 (configurable in Unified CCX Administration)
|
Email
(secure IMAP/IMAPS)
|
Outward. From SocialMiner to the Exchange Server.
|
Used
by email feeds to retrieve email.
IMAPS
allows email feeds to fetch email from Exchange Servers and allows the Email
Reply API to retrieve email and save draft email messages.
|
Port
1526
|
Reporting
|
Inward. From Unified Intelligence Center to the SocialMiner
server.
|
Unified Intelligence Center communicates with SocialMiner to
gather reporting information.
|
Port
3268 (configurable)
|
Active
Directory
|
Outward. From SocialMiner to the configured Active Directory
host
|
SocialMiner communicates outward to the configured Active
Directory host for unsecure Active Directory connections.
|
Port
3269 (configurable)
|
Active
Directory SSL
|
Outward. From SocialMiner to the configured Active Directory
host
|
SocialMiner communicates outward to the configured Active
Directory host for secure Active Directory connections.
|
Port
5222 (configurable)
|
XMPP
(IM) notifications using an external XMPP server
|
Outward. From SocialMiner to the configured XMPP Notifications
server.
|
SocialMiner communicates with the configured XMPP Notifications
server (that can be in the corporate intranet or on the internet) to send XMPP
(IM) notifications.
|
Port
5222
|
Notification Service (XMPP eventing over TCP sockets)
|
Inward. From Unified CCX to the SocialMiner server.
|
SocialMiner listens for incoming TCP socket connections to
register and receive XMPP events. Unified CCX uses this port to receive social
contact events.
|
Port
7071
|
Eventing and chat (BOSH)
|
Bidirectional
|
The
unsecure BOSH connection supports eventing and chat communication between the
SocialMiner user interface and the SocialMiner server.
|
Port
7443 is used for secure BOSH connections to the XMPP eventing server.
|
Eventing and chat (secure BOSH)
|
Bidirectional
|
The
secure BOSH connection supports eventing and chat communication between the
SocialMiner user interface and the SocialMiner server.
|
Port
8080
|
Non-SSL HTTP/1.1 Connector
|
Bidirectional
|
The
unsecure port used for the client browser to access any of the Administration
interfaces or User Options interface.
|
Port
8443
|
SSL
HTTP/1.1 Connector
|
Bidirectional
|
The
secure port used for the client browser to access any of the Administration
interfaces or User Options interface.
|
Port
38001 (configurable)
|
Media
routing (in Unified CCE deployments)
|
Inward. From the Unified CCE MR PG to the SocialMiner server.
|
The
CCE Media Routing Peripheral Gateway (MR PG) communicates over a socket
connection to SocialMiner to support the media routing connection.
|