Other changes in this release:
SocialMiner is supported on VM ESXi 5.1 only for this release.
SocialMiner is supported on the IE9 and Firefox 24 browsers.
SocialMiner still supports the IE8 browser for agent and customer chat.
Automated checking was added for self-signed certificates on ports 443 and 7443 when using the Firefox version 24 browser (and there is now a prompt for user acceptance of both).
A single language pack COP file installs all supported language variants.
An alerts indicator on the user interface tells the user when there are contacts that require attention.
The Facebook Reply template now includes Facebook user profile information similar to the way the Twitter reply template does.
The Open state was replaced with Unread and Reserved states.
Events for chat contacts have been added to XMPP Bosh eventing.
The Chat Feed chat proxy URL changed from /chatproxy/api/chat to /ccp/chat.
A Documentation link on the top right corner of the user interface opens a new window displaying the SocialMiner documentation site on Cisco.com.