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This table lists changes made to this guide. Most recent changes appear at the top.
|
Change |
See |
Date |
|---|---|---|
|
Updated section to state that Expert Assist functionality is available by enabling Meet-me. |
Remote Expert Mobile Overview | December 2016 |
|
Initial Release of Document for Release 11.5(1) |
September 2016 |
|
|
All software and hardware compatibility information has been moved to the Compatibility Matrixes for Contact Center Solutions. |
http://docwiki.cisco.com/wiki/Compatibility_Matrixes_for_Contact_Center_Solutions |
|
This guide explains the features available with Remote Expert Mobile and how to configure them to work with your contact center.
This guide is prepared for contact center administrators who configure and run the contact center and address operational issues.
Subject |
Link |
|---|---|
Description and listing of Remote Expert Mobile documentation. |
Cisco Remote Expert Mobile 10.6 Documentation Guide at http://www.cisco.com/c/en/us/support/customer-collaboration/remote-expert-mobile/products-documentation-roadmaps-list.html |
A guide for Remote Expert Mobile installation and configuration on a Virtual Machine. It takes the network administrator through the series of tasks required to configure the Remote Expert Mobile and then describes how to check that the system is working as expected. |
Installing and Configuring Cisco Remote Expert Mobile 10.6 at http://www.cisco.com/c/en/us/support/customer-collaboration/remote-expert-mobile/products-installation-guides-list.html |
A guide through the component, architecture, deployment models and deployment consideration & requirements for Remote Expert Mobile. |
Cisco Remote Expert Mobile 10.6 Design Guide at http://www.cisco.com/c/en/us/support/customer-collaboration/remote-expert-mobile/products-implementation-design-guides-list.html |
Descriptions of Remote Expert Mobile features, including configuration and use. |
Cisco Remote Expert Mobile 10.6 Feature Guide at http://www.cisco.com/c/en/us/support/customer-collaboration/remote-expert-mobile/products-feature-guides-list.html |
A comprehensive guide for use of the Remote Expert Mobile SDKs for native Apple iOS (Objective-C), Android (Java) as well as Web applications (JavaScript). |
Cisco Remote Expert Mobile 10.6 Developer's Guide at http://www.cisco.com/c/en/us/support/customer-collaboration/remote-expert-mobile/products-programming-reference-guides-list.html |
Description of the current release including feature changes, limitations and restrictions, requirements, and supported languages. |
Cisco Remote Expert Release Notes at http://www.cisco.com/c/en/us/support/customer-collaboration/remote-expert-mobile/products-release-notes-list.html |
Collection of troubleshooting tips for Remote Expert Mobile. |
Troubleshooting Remote Expert Mobile at http://docwiki.cisco.com/wiki/Troubleshooting_Remote_Expert_Mobile |
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This document uses the following conventions: