Video recording is performed through the Cisco Unified Border Element-E gateway via media forking. The Cisco Unified Border Element-E ingress gateway forks the media stream to the MediaSense server as shown in this configuration:
The Cisco MediaSense User Guide at http://www.cisco.com/c/en/us/support/customer-collaboration/mediasense/tsd-products-support-series-home.html describes how to set up recording. Specific gateway configuration for Remote Expert Mobile is described in this chapter.
You must install and configure MediaSense and Cisco Unified Border Element before you can configure Video Recording. For more information, refer to your MediaSense and Cisco Unified Border Element documentation.
Download of mp4 is not supported for video recording playback. Video recording playback is only supported with Java player in the Internet Explorer and Firefox browsers. For more information, see the Cisco MediaSense User Guide at http://www.cisco.com/c/en/us/support/customer-collaboration/mediasense/products-user-guide-list.html .
To set up Video Recording, perform the following tasks:
Sequence |
Task |
Notes |
---|---|---|
Configure Cisco Unified Border Element/VXML Gateway | ||
1 |
Configure Cisco Unified Border Element/VXML Gateway for Video Recording |
|
Configure Cisco MediaSense | ||
2 |
![]() Note | Cisco Unified Border Element is optional in Unified CCX and Unified Communications Manager only deployments. It is required only if you need recording at the Cisco Unified Border Element level. |
The following section is optional for Unified CCX and Unified Communications Manager only deployments where there is no Cisco Unified Border Element involved in the call flow.
You can assign only one incoming call rule to an endpoint address. If you do not assign an incoming call rule, the endpoint uses the system default call rule.