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Cisco Contact Center Solutions and Unified Communications Manager Solution Configuration Guide for Remote Expert Mobile Release 10.6(3)

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Book Title

Cisco Contact Center Solutions and Unified Communications Manager Solution Configuration Guide for Remote Expert Mobile Release 10.6(3)

Chapter Title

Video Recording

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Updated:
April 22, 2016

Chapter: Video Recording

Video Recording

Video Recording

Video recording is performed through the Cisco Unified Border Element-E gateway via media forking. The Cisco Unified Border Element-E ingress gateway forks the media stream to the MediaSense server as shown in this configuration:

The Cisco MediaSense User Guide at http:/​/​www.cisco.com/​c/​en/​us/​support/​customer-collaboration/​mediasense/​tsd-products-support-series-home.html describes how to set up recording. Specific gateway configuration for Remote Expert Mobile is described in this chapter.

Video Recording Prerequisites

You must install and configure MediaSense and Cisco Unified Border Element before you can configure Video Recording. For more information, refer to your MediaSense and Cisco Unified Border Element documentation.

Video Recording Restrictions

Download of mp4 is not supported for video recording playback. Video recording playback is only supported with Java player in the Internet Explorer and Firefox browsers. For more information, see the Cisco MediaSense User Guide at http:/​/​www.cisco.com/​c/​en/​us/​support/​customer-collaboration/​mediasense/​products-user-guide-list.html .

Video Recording Configuration Sequence

To set up Video Recording, perform the following tasks:

Sequence

Task

Notes
Configure Cisco Unified Border Element/VXML Gateway

1

Configure Cisco Unified Border Element/​VXML Gateway for Video Recording

 
Configure Cisco MediaSense

2

Add an Incoming Call Rule

 

Configure Cisco Unified Border Element/VXML Gateway for Video Recording


Note

Cisco Unified Border Element is optional in Unified CCX and Unified Communications Manager only deployments. It is required only if you need recording at the Cisco Unified Border Element level.

Procedure
    Step 1   Configure the Voice Service VoIP.

    Example:
    voice service voip
 no ip address trusted authenticate
 mode border-element
 allow-connections sip to sip
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 sip
  asymmetric payload full
  video screening
!
    Step 2   Configure the voice lass codec.

    Example:
    voice class codec 264
 codec preference 1 g729r8
 codec preference 2 mp4a-latm
 codec preference 3 g711ulaw
 codec preference 4 g722-64
 video codec h264
!
    Step 3   Configure the media class.

    Associate the address that is created in MediaSense under Incoming Call Configuration. The following example uses 3000 (media-recording 3000).



    Example:
    media class 3
 recorder parameter
  media-recording 3000
!
    Step 4   Configure a dial-peer for the media class (the connection from the Cisco Unified Border Element/VXML to MediaSense).

    The destination pattern must match the address that is configured in MediaSense under Incoming Call Configuration (3000 in the following example).



    Example:
    dial-peer voice 3000 voip
 description This is the forking dialpeer
 destination-pattern 3000
 signaling forward none
 session protocol sipv2
 session target ipv4:10.10.10.60
 session transport tcp
 voice-class codec 264
 voice-class sip options-keepalive
!
    Step 5   Configure the incoming dial-peer.

    Associate the media-class that you created in Step 3 to the dial-peer (in the following example, media-class 3).

    dial-peer voice 93000 voip
 description Incoming Dial-peer for Video Enterprise CC
 session protocol sipv2
 incoming called-number 930T
 voice-class codec 264
 voice-class sip asserted-id pai
 media-class 3
 dtmf-relay rtp-nte
 no vad
!

    Configure MediaSense for Video Recording

    The following section is optional for Unified CCX and Unified Communications Manager only deployments where there is no Cisco Unified Border Element involved in the call flow.

    Add an Incoming Call Rule

    You can assign only one incoming call rule to an endpoint address. If you do not assign an incoming call rule, the endpoint uses the system default call rule.

    Procedure
      Step 1   From the Administration menu, choose Incoming Call Rule Configuration.
      Step 2   On the Incoming Call Rule Configuration toolbar, click Add.
      Step 3   On the Add Incoming Call Rule screen, in the Address field, enter the address.

      For example, 3000. This is the address that you added in a media class when you configured the Cisco Unified Border Element/VXML gateway.

      Step 4   From the Action drop-down list, select Record Audio and Video.
      Step 5   Click Save. MediaSense returns to the Incoming Call Rule Configuration screen. The message "Rule saved" appears at the top of the screen. The new incoming call rule appears in the Incoming Call Rules list.

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