- Cisco Packaged Contact Center Enterprise
- Prerequisites
- Network Design Considerations
- Create Golden Templates
- Run Golden Template Automation
- Direct Installation
- Tasks Common to Virtual Machine Creation
- Software for Packaged CCE
- Configure Solution Components
- Upgrades
- Final Tasks
- Appendix
- Troubleshooting
- Index
Installing and Configuring Cisco Packaged Contact Center Enterprise 9.0(x)
- Updated:
- March 25, 2014
Chapter: Prerequisites
Prerequisites
This section explains prerequisites for deploying Packaged CCE model CCE PAC M1.
 Note | All prerequisites except Automation Software apply to both golden template and direct install options. Automation software is required for golden template deployments only. |
- Hardware Requirements for C Series
- Cisco Contact Center Software
- Automation Software
- Third-Party Software
- Configuration Software
- Software Licenses
- Open Virtualization Format Files
Hardware Requirements for C Series
The Packaged CCE deployment at the customer site must run in a duplexed environment with a pair of Unified Computing System (UCS) servers. These servers are referred to as Side A Host and Side B Host.
Packaged CCE now supports both the Unified Computing System (UCS) C240 M3S TRC#1 and C260 M2 TRC#1 servers for existing deployments. Only the UCS C240 M3S TRC#1 is available for new Packaged CCE orders.
C260 M2: http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#C260_M2_TRC.231
Cisco Contact Center Software
Contact center software requirements are for both golden templates and direct installs.
Order DVDs from Cisco Systems. Create ISOs from each DVD, and install the software from the ISOs.
Component |
Major Release Version |
|---|---|
Unified CCE |
9.0(2) and later maintenance releases |
Unified CM |
8.6(1), 9.1(1) and later maintenance releases |
Unified CVP |
9.0(1) and later maintenance releases |
Unified Intelligence Center |
9.0(2), 9.1(1) and later maintenance releases |
Cisco Finesse |
9.1(1) and later maintenance releases |
Automation Software
Automation software is required for golden templates only.
|
Software |
Version |
Download |
Notes |
|---|---|---|---|
|
GoldenTemplateTool zip file |
9.0 |
Go to http://cisco.com/en/US/products/ps12586/tsd_products_support_series_home.html Click Download. Then select Packaged Contact Center Enterprise Deployment Scripts. |
Download and extract the GoldenTemplateTool zip file to run the automation tool. See Run Golden Template Automation Run Golden Template Automation. |
|
PowerCLI |
Version 5.0, 32-bit |
Download and then install this VMWare tool on the client computer from which the automation scripts will be run. http://downloads.vmware.com/d/details/pcli50/dHRAYnQlKmpiZHAlJQ== |
Use PowerCLI to run the automation script. |
|
WinImage |
WinImage 8.5 |
Download and then install WinImage 8.5 on the client computer from which the automation scripts will be run. |
Used in the configuration of the:
WinImage creates a floppy image (.flp file) from the platformConfig.xml file. This file contains the parameters for the customization of the publishers/primary and subscribers/secondary nodes. |
Third-Party Software
This section lists third-party software required to deliver virtual Contact Center modules.
Note | Third-party software requirements are for both golden templates and direct installs. |
|
Software |
Version |
Notes |
|---|---|---|
|
Microsoft Windows Server 2008 R2 Standard Edition |
Service Pack 1 |
Used for: |
|
Microsoft SQL Server 2008 R2 x64 Standard Edition |
Service Pack 2 |
Used for Unified CCE Data Server. |
|
vCenter Server |
5.0 |
Required for deploying virtual machines. http://downloads.vmware.com/ |
|
ESXi Server |
Required for deploying virtual machines. www.vmware.com/go/get-free-esxi |
|
|
vSphere Client |
5.0 |
http://downloads.vmware.com/ vSphere client is a free software provided by VMWare. It is required for managing a virtualized infrastructure. Datastore and network configuration of the ESXi host must be done manually. |
|
Anti-Virus |
One of: |
Required for all applications that run on the Windows platform. For more information, see Install Antivirus Software. |
|
Microsoft Excel |
Release 2003 or later |
Microsoft Excel Release 2003 or later is used to provide the input data for the datasheet used for the automation. |
Configuration Software
Configuration software is required for both golden templates and direct installs. You use these files to Run Base Configuration Using the ICMDBA Tool.
| Software | Download | Notes |
CCEPACM1BaseConfig90x.zip |
Go to http://cisco.com/en/US/products/ps12586/tsd_products_support_series_home.html. Click Download Software. Then select Packaged Contact Center Enterprise Configuration Scripts. |
This software updates Unified CCE Configuration Manager for Packaged CCE deployments. |
Domain_Update_Tool.zip |
http://cisco.com/en/US/products/ps12586/tsd_products_support_series_home.html |
Run this software to modify the domain name in System Information. |
Software Licenses
Partners must obtain unique licenses and apply them at the customer site.
| Software License or PAK |
Quantity |
Included with Packaged CCE license SKU? | Required? |
Details |
|---|---|---|---|---|
|
Unified CVP |
4 PAKs |
Yes | Required |
1 PAK for each of the four required Unified CVP Call/VXML servers (2 on the Side A server and 2 on the Side B server). |
|
Unified Intelligence Center |
1 PAK |
Yes | Required |
1 PAK to be applied to the Unified Intelligence Center Publisher on Side A. |
| Call Studio |
2 PAKs |
Yes | Required |
1 PAK for each Call Studio workstation. |
| Unified CVP Reporting Server | 1 or 2 PAKs | No - procure separately | Optional |
Maximum of 2 additional Unified CVP PAKs for each optional Unified CVP Reporting server. |
|
Microsoft Windows Server 2008 Standard Edition R2 SP1 |
9 licenses |
No - procure separately | Required |
1 license for each of the required Unified CCE Call and Data servers (2 on the Side A server and 2 on the Side B server) = 4 licenses. 1 license for each of the 4 required Unified CVP Call/VXML servers (2 on the Side A server and 2 on the Side B server) = 4 licenses. 1 license for the Unified CVP OAMP server on Side A = 1 license. |
|
Microsoft Windows Server 2008 R2 Standard Edition SP1 |
1 or 2 licenses | No - procure separately | Optional |
Maximum of 2 additional Microsoft Server 2008 R2 SP1 licenses for each optional Unified CVP Reporting server. |
|
Microsoft SQL Server 2008 R2 Standard Edition SP2 |
2 licenses |
No - procure separately | Required |
1 license for the Side A Data Server and 1 license for the Side B Data Server. |
|
VMware vSphere Standard or Enterprise ESXi 5.x |
4 licenses |
No - procure separately | Required |
2 licenses for the server on Side A and 2 licenses for the server on Side B. |
| VMare vCenter (for golden template deployments) | 1 license | No - procure separately | Optional | Needed only by partners who will use the Packaged CCE Golden Template cloning process. |
Open Virtualization Format Files
Open Virtualization Format files (OVAs) are required for both golden templates and direct installs. The OVAs define the basic structure of the corresponding VMs that are created—including the CPU, RAM, disk space, reservation for CPU and reservation for memory
Packaged CCE (CCE PAC M1) uses six OVAs.
OVA files are contained in the CCE-PAC-M1-OVA-v9.0x.zip file at Cisco.com. Go to http://cisco.com/en/US/products/ps12586/tsd_products_support_series_home.html. Click Download Software. Then select Packaged Contact Center Enterprise Virtual Machine Templates.
Download and extract the zip file and save the extracted OVA files to your local drive. You will browse to them from the vCenter.
| Software | OVA |
| Cisco Unified Contact Center Enterprise CCE Call Server and Data server | CCE-PAC-M1-CCE-vmv8-v9.0.1.ova |
| Customer Voice Portal (CVP) Call/VXML, and OAMP servers | CCE-PAC-M1-CVP-vmv8-v9.0.1.ova |
| Customer Voice Portal (CVP) reporting server | CCE-PAC-M1-CVP-Reporting-Server-vmv8-v9.0.1.ova |
| Cisco Unified Communications Manager (CUCM) publisher and subscriber |
cucm_9.1_vmv8_v1.7.ova |
| Cisco Unified Intelligence Center (CUIC) publisher and subscriber | CCE-PAC-M1-IntelligenceCenter-vmv8-fv2.1-v9.0.ova |
| Cisco Finesse primary and secondary | CCE-PAC-M1-Finesse-vmv8-9.0.1.ova |
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