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Initial publication

About this guide

This guide explains how to install, configure, and upgrade Packaged CCE.

Cisco Packaged Contact Center Enterprise (Packaged CCE) is a solution deployment for delivering Cisco Unified Contact Center Enterprise in a virtualized environment. Packaged CCE requires strict adherence to capacity limits that are detailed in the Packaged CCE Design Guide, available at this location http:/​/​​en/​US/​products/​ps12586/​prod_​technical_​reference_​list.html. It is mandatory to follow all rules and requirements stated in the Design Guide.


This guide is prepared for partners and service providers who will be implementing Packaged CCE, who are familiar with Cisco contact center applications, and are experienced regarding the deployment and management of virtual machines using VMware technology.

Organization of this guide

Section Content
Part I: Preparation

System requirements

Solution components

Prepare the customer site

Network design considerations

Part II: Installation: Golden Templates and Direct Installation
Procedures for the two installation options:
  • How to create Golden Templates and process them for export.
  • How to create Virtual Machines Directly.
Part III: Configuration Procedures for configuration of the Cisco contact-center products at the customer site.
Part IV: Version upgrade Packaged CCE 9.0(x) to Packaged CCE 10.0 upgrade requirements and procedures
Appendix: Reference

External AW-HDS-DDS


Simple Network Management Protocol

UCS Network Configuration and QoS

Network Requirements and Fault Tolerance Considerations

Virtualization for Packaged CCE

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