Contents

• Preface
• Change history
• About this guide
• Audience
• Organization of this guide
• Related documents
• Field alerts and field notices
• Documentation feedback
• Conventions

Preface

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Change history

Date	Change
12/12/2013	Initial publication

About this guide

This guide explains how to install, configure, and upgrade Packaged CCE.

Cisco Packaged Contact Center Enterprise (Packaged CCE) is a solution deployment for delivering Cisco Unified Contact Center Enterprise in a virtualized environment. Packaged CCE requires strict adherence to capacity limits that are detailed in the Packaged CCE Design Guide, available at this location http:/​/​www.cisco.com/​en/​US/​products/​ps12586/​prod_​technical_​reference_​list.html. It is mandatory to follow all rules and requirements stated in the Design Guide.

Audience

This guide is prepared for partners and service providers who will be implementing Packaged CCE, who are familiar with Cisco contact center applications, and are experienced regarding the deployment and management of virtual machines using VMware technology.

Organization of this guide

Section	Content
Part I: Preparation	System requirements Solution components Prepare the customer site Network design considerations
Part II: Installation: Golden Templates and Direct Installation	Procedures for the two installation options: How to create Golden Templates and process them for export. How to create Virtual Machines Directly.
Part III: Configuration	Procedures for configuration of the Cisco contact-center products at the customer site.
Part IV: Version upgrade	Packaged CCE 9.0(x) to Packaged CCE 10.0 upgrade requirements and procedures
Appendix: Reference	External AW-HDS-DDS Localization Simple Network Management Protocol UCS Network Configuration and QoS Network Requirements and Fault Tolerance Considerations Virtualization for Packaged CCE

Related documents

Subject	Link
Packaged Contact Center Enterprise	http:/​/​www.cisco.com/​en/​US/​products/​ps12586/​tsd_​products_​support_​series_​home.html
Unified Contact Center Enterprise	http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​tsd_​products_​support_​series_​home.html
Unified Communications Manager	http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​tsd_​products_​support_​series_​home.html
Unified Intelligence Center	http:/​/​www.cisco.com/​en/​US/​products/​ps9755/​tsd_​products_​support_​series_​home.html
Cisco Finesse	http:/​/​www.cisco.com/​en/​US/​products/​ps11324/​tsd_​products_​support_​series_​home.html
Customer Voice Portal	http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​tsd_​products_​support_​series_​home.html

Field alerts and field notices

Note that Cisco products may be modified or key processes may be determined important. These are announced through use of the Cisco Field Alert and Cisco Field Notice mechanisms. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile to receive announcements by selecting all products of interest. Log into www.cisco.com; then access the tool at:

http:/​/​www.cisco.com/​cisco/​support/​notifications.html

Documentation feedback

To provide comments about this document, send an email message to the following address:

contactcenterproducts_​docfeedback@cisco.com

We appreciate your comments.

Conventions

This document uses the following conventions:

Convention	Description
boldface font	Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example: Choose Edit > Find. Click Finish.
italic font	Italic font is used to indicate the following: To introduce a new term. Example: A skill group is a collection of agents who share similar skills. For emphasis. Example: Do not use the numerical naming convention. A syntax value that the user must replace. Example: IF (condition, true-value, false-value) A book title. Example: See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.
window font	Window font, such as Courier, is used for the following: Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems,Inc. </title></html>
< >	Angle brackets are used to indicate the following: For arguments where the context does not allow italic, such as ASCII output. A character string that the user enters but that does not appear on the window such as a password.