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Contents
1 - A - B - C - D - E - F - H - I - L - P - R - S - T - U
Index
1
15-minute data 1A
agentutilization 1Agent Historical All Fields 1agent logout reason codes 1predefined 1Agent Not Ready Detail 1agent not ready reason codes 1Agent Queue Historical All Fields Template 1Agent Real Time All Fields 1Agent Skill Group Historical All Fields 1Agent Skill Group Real Time 1Agent State Real Time Graph 1agent statesand skill groups 1and tasks 1agent task handling, reporting on 1Agent Team Historical All Fields 1Agent Team Real Time All Fields 1Agent Team State Counts Real Time 1Average Speed of Answer 1B
Barge-in 1C
Call Type Abandon/Answer Distribution Historical Template 1Call Type Historical All FieldsTemplate 1Call Type Real Time All Fields Template 1Call Type Skill Group Historical All Fields Template 1call type, abandons en-route to VRU 1call type, RONA 1custom report 1D
data15-minute 1historical 1interval 1live 1data holespermanent data holes 1temporary data holes 1database tablesinterval tables 1default skill group data, agent to agent dialing 1default skill group data, conferences 1default skill group data, new calls 1default skill group data, transfers 1default skill group reporting 1E
Emergency Assist 1Enterprise Service Historical All Fields 1Enterprise Skill Group Real Time All Fields 1F
full-time equivalents reporting 1H
half-hours boundaries, impact on reporting 1historical data 1I
information gathering application 1Intercept 1interval data 1intervalsdatabase tables 1L
live data 1P
percent utilization reporting 1Peripheral Service Historical All Fields 1Peripheral Service Real Time All Fields 1Peripheral Skill Group Historical All Fields 1Peripheral Skill Group Real Time All Fields 1Precision Queue Abandon Answer Distribution Historical Template 1Precision Queue Efficiency Drill Down Template 1precision queue reporting 1predefined Not Ready reason codes 1R
real time and historical data, comparing records 1report comparisonhalf-hour boundary issues 1real time and historical reports 1S
self-service application 1service level 1call type 1precision queue 1skill group 1skill groupsagent activity in 1and agent states 1skill group agent reporting 1supervisor action 1Supervisor Assist 1T
taskstask states 1task times 1task types 1trunks and trunk groups 1U
Unified CVP applications 1Unified ICand 15-minute data 1