introduces the License Consumption Report. This report uses VRU and dialer port
monitoring and utilization statistics.
Use this report
to monitor the agent license consumption and other resources such as the
VRU-IVR ports and the outbound dialer ports. You can generate this report for
specific intervals such as hourly, daily, weekly, monthly or quarterly. This
further helps you ensure that you have adequate license allocation to cover the
peak or maximum license usage during the license agreement period.
Consumption report displays the following for a specific interval:
Enterprise Agents, and ICM Agents logged in
The VRU and
Dialer port, and ICM Agent data will not be available until the Routers,
Loggers and PGs are upgraded.
In this release,
the Cisco Unified Intelligence Center (CUIC) reports are updated to present the
license consumption data from the updated Database tables.
license consumption could occur in events such as shift changes when agents of
the outgoing shift have not logged out while the agents of the incoming shift
have logged in. The Spike Suppression feature included in the License
Consumption report allows you to suppress the steep spikes using the standard
95 percentile algorithm. This makes it convenient to view the report while
ignoring the spikes.
The changes made
in the Database Schema tables provide the License Consumption report updates.
For more information, see the
Schema Changes topic.
import the License consumption report (Templates_CCE_11.6.1_LC_11.6.1.zip file)
the report, do the following:
Data Source for ReportDefinition field, select
Data Source for ValueList field, select