Intelligence Center is a reporting platform for users of Cisco Contact Center
products. From release 11.5, you are provided with a new Unified Intelligence
Center page. As a reporting user, you can use the new Unified Intelligence
Center page to perform these tasks:
and run reports
Filter data in
permissions for a report
for accessing CUIC
Search a report
personal list of favorites
To perform the
following tasks, you are re-directed to the legacy Unified Intelligence Center
reports to run at selected intervals
In release 11.5,
the new reporting page is designed for supervisors and agents use only.
The URL for logging in to the Unified Intelligence Center reporting application is https://<HOST>:8444/cuicui/Login.jsp, where HOST is the DNS name of a Unified Intelligence Center node.
Default Locale in
Unified Intelligence Center
The logon page
will be displayed in browser locale. Users can change the locale in the top
navigation bar under the login user gadget.
Figure 1. Browser
11 Browser Support
Intelligence Center supports Internet Explorer 11. Firefox 45 ESR & higher
ESR & Chrome 48+.