Configure the Cisco Voice Gateway dial-peer priority

1.

Reverse the Cisco IOS Enterprise Ingress Voice Gateway dial-peer priority configuration so that calls are sent to the Side A Unified CVP server first and then to Side B.

2.

Change the Unified CVP scripts as required so they do not point to DNs and labels on Unified CVP Server 2B.

Bring down Side B

3.

On each of the following VMs, select Unified CCE Service Control on the desktop. Stop the Unified CCE services and change Startup to Manual:

• Side B Unified CCE Call Server

• Side B Unified CCE Data Server

• External HDS with Side B as the Central Controller preferred side (if used)

4.

Power off the Finesse Secondary node VM in the vSphere client.

5.

Power off the Unified Intelligence Center Subscriber VM in the vSphere client.

6.

Transfer the Unified CVP scripts and media files to the gateways that are not currently in use on Side A.

See Transfer Unified CVP Scripts and Media Files.

7.

Shut down the following Unified CVP VMs from their Windows OS in the following order:

1. Unified CVP Server 1B

2. Unified CVP Server 2B

3. Unified CVP Reporting Server

8.

Power off the Unified Communications Manager Subscriber 2 VM in the vSphere client.

Bring up Side A

9.

On each of the following VMs, select Unified CCE Service Control on the desktop. Start the Unified CCE services and change Startup to Automatic:

• Side A Unified CCE Rogger

• Side A Unified CCE AW-HDS-DDS (former Data Server)

• Side A PG (former Call Server)

• External HDS with Side A as the Central Controller (if used)

Verify that services are started.

10.

If you changed the Unified Communications Manager device pool settings as part of the preupgrade, restore the original settings.

11.

Direct agents to sign in to the Side A Finesse Primary node.

12.

Change Unified Intelligence Center historical and real-time data sources to point to the Side A Unified CCE AW-HDS-DDS.

See Configure Unified Intelligence Center Data Sources for External HDS for steps on how to configure Unified Intelligence Center datasources. Use the IP address of the Unified CCE AW-HDS-DDS.