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Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.5(1)

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Book Title

Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.5(1)

Chapter Title

Cut over from Side B to Side A

Results

Updated:
November 27, 2019

Chapter: Cut over from Side B to Side A

Cut over from Side B to Side A

Cut Over from Side B to Side A

Perform the following tasks during a maintenance window, in the order that they are listed.


Important

You must perform the tasks in the order that they are listed in this table. Some tasks link to procedures in other parts of the guide. When you reach the end of a procedure, refer back to this table to determine what you must do next. Failure to perform upgrade tasks in the order listed in this table can cause the upgrade to fail.

Step

Task

Configure the Cisco Voice Gateway dial-peer priority

1.

Reverse the Cisco IOS Enterprise Ingress Voice Gateway dial-peer priority configuration so that calls are sent to the Side A Unified CVP server first and then to Side B.

2.

Change the Unified CVP scripts as required so they do not point to DNs and labels on Unified CVP Server 2B.

Bring down Side B

3.

On each of the following VMs, select Unified CCE Service Control on the desktop. Stop the Unified CCE services and change Startup to Manual:

  • Side B Unified CCE Call Server

  • Side B Unified CCE Data Server

  • External HDS with Side B as the Central Controller preferred side (if used)

4.

Power off the Finesse Secondary node VM in the vSphere client.

5.

Power off the Unified Intelligence Center Subscriber VM in the vSphere client.

6.

Transfer the Unified CVP scripts and media files to the gateways that are not currently in use on Side A.

See Transfer Unified CVP Scripts and Media Files.

7.

Shut down the following Unified CVP VMs from their Windows OS in the following order:

  1. Unified CVP Server 1B

  2. Unified CVP Server 2B

  3. Unified CVP Reporting Server

Important 

At this point, Courtesy Callback no longer works. Unified CVP Reporting does not work unless you have an external Unified CVP Reporting Server.

8.

Power off the Unified Communications Manager Subscriber 2 VM in the vSphere client.

Bring up Side A

9.

On each of the following VMs, select Unified CCE Service Control on the desktop. Start the Unified CCE services and change Startup to Automatic:

  • Side A Unified CCE Rogger

  • Side A Unified CCE AW-HDS-DDS (former Data Server)

  • Side A PG (former Call Server)

  • External HDS with Side A as the Central Controller (if used)

Verify that services are started.

10.

If you changed the Unified Communications Manager device pool settings as part of the preupgrade, restore the original settings.

11.

Direct agents to sign in to the Side A Finesse Primary node.

12.

Change Unified Intelligence Center historical and real-time data sources to point to the Side A Unified CCE AW-HDS-DDS.

See Configure Unified Intelligence Center Data Sources for External AW-HDS-DDSHDS for steps on how to configure Unified Intelligence Center data sources. Use the IP address of the Unified CCE AW-HDS-DDS.

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