Install and Configure the External HDS
The default deployment pulls data from the on-box AW-HDS-DDS on the Unified CCE AW-HDS-DDS, where Real-time, Historical and Call Detail Data are stored.
If you need a longer retention period, you can optionally install the Administration Server, Real Time and Historical Data Server, Detail Data Server (AW-HDS-DDS) on a maximum of two separate, external servers. Each external server is configured as Central Controller Side A Preferred or Central Controller Side B Preferred.
For more information about retention, see the Solution Design Guide for Cisco Packaged Contact Center Enterprise at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-technical-reference-list.html.
The External HDS must be able to connect to the Packaged CCE Side A and Side B ESXi hosts.
Refer to the Virtualization for Unified Contact Center Enterprise at https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-unified-contact-center-enterprise.html for the requirements for the external HDS server.
Follow this sequence of tasks to install an external HDS.
|2||Install Antivirus Software|
|4||Install Cisco Unified Contact Center Enterprise|
|5||Configure SQL Server for CCE Components|
Configure the database drive for the amount of data you want to keep. See Configure a Database Drive
If you have an IPv6 enabled deployment, configure a Forward lookup AAAA record for the External HDS in DNS. See Configure DNS for IPv6