The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This table lists changes made to this guide, and gives the dates those changes were made. Earliest changes appear in the bottom rows.
| Change | Date | Link |
|---|---|---|
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Initial release of document |
August, 2015 |
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Software compatibility information has been moved to the Cisco Packaged CCE Software Compatibility Matrix DocWiki. |
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http://docwiki.cisco.com/wiki/Compatibility_Matrix_for_Packaged_CCE |
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Hardware and virtualization information has been moved to the Virtualization for Cisco Packaged CCE DocWiki. |
http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Packaged_CCE | |
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Capacity improvements:
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Packaged CCE supports IPv6 connections for agent and supervisor desktops and phones. |
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Packaged CCE supports Call Progress Analysis (CPA) for Outbound Option deployments configured with Cisco Unified Border Element (Cisco UBE). |
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Cisco Unified Border Element with Outbound Option SIP Dialer |
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Packaged CCE supports VMware vNetwork Distributed Switch and Cisco Nexus 1000V. |
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Load balancing information added to the guide. |
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Video Contact Center: |
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Packaged CCE supports Finesse IP Phone Agent. |
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Packaged CCE supports Extension Mobility. |
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Packaged CCE supports Exony VIM for reporting. |
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Live Data information has been added. |
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This guide lists the configuration and capacity boundaries of Cisco Packaged Contact Center Enterprise (Packaged CCE)—a solution deployment for delivering Cisco Unified Contact Center Enterprise in a virtualized environment. Packaged CCE requires strict adherence to configuration and capacity rules. It is mandatory to follow all requirements stated in this document.
This guide specifies all configuration limits for the current release of Cisco Packaged Unified Center Enterprise. The information in this guide supersedes information about configuration limits in any other Packaged CCE documentation.
This document is prepared for system engineers and partners.
For additional information related to the Packaged CCE deployment, see the design guides for Unified CCE and for Unified CVP available at the links in the table above. While the Packaged CCE documentation takes precedence over—and overrides—these two guides, some elements are common.
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation.
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Cisco products may be modified or key processes may be determined to be important. These are announced through use of the Cisco Field Alerts and Cisco Field Notices. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile to receive announcements by selecting all products of interest.
Log into www.cisco.com and then access the tool at http://www.cisco.com/cisco/support/notifications.html.
To provide comments about this document, send an email message to the following address: contactcenterproducts_docfeedback@cisco.com
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This document uses the following conventions:
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