Only set trace
level to detailed and run log collection during off-peak hours. Do not run log
collection during heavy call load.
Use the Log Collection tool to collect logs for these
Unless limited by
their role, administrators have full access to Log Collection. Supervisors have
no access to this tool.
You can select
individual or multiple components for log collection, and specify the start and
end time for the logs. The maximum duration for log collection is eight hours.
The logs for all selected components are consolidated into a single
downloadable zip file. You can run one log collection at a time.
For most components, you
can specify whether normal or detailed logs are collected using the
Levels option. Click
Levels to view the current trace level for each component and, if
necessary, change it for future log collection.
Current Trace Level for each component can be
Normal, Detailed, or Custom. Custom indicates that the level has been set
CCE Administration and does not match the Normal or Detailed
settings for that component.
System wide trace levels
are gathered periodically. If a trace level is changed outside of
CCE Administration, it may several minutes before the new trace
level appears in the Log Collection
To use Log Collection to
debug a problem:
level to detailed by clicking
Trace Levels, and selecting
Detailed from the pull-down menus for the relevant
Update Trace Levels to apply the changes.
problem in your deployment or wait until the problem occurs again.
the Log Collection tool and collect logs for the appropriate date and time
interval, during which detailed trace level was selected. For example, if you
set the trace level to detailed on 01/27/2014 at 09:00, you can collect
detailed logs for intervals after that date and time. (See directions below.)
have finished debugging the problem, return the trace level to
To collect log
component for which you want to collect logs, or check
Start Time and
Time for log collection by clicking the
calendar icon. Pick a date and time from the popup
window, and then click anywhere outside the popup window to save your
The new log
collection appears in the list with an
progress icon in the Status column. When the log collection is
trash can icons are enabled automatically.
are encountered during log collection, the Status column shows an
error icon. Hover over the icon to view the tooltip
which explains the error. If the Unified CCE Administration service restarts
during log collection, a
cancelled icon appears in the status column. You can
delete log collections that have errors or have been cancelled; you cannot
download these collections.
download icon to download the log zip file.
To delete a
stored log collection, click the
can icon for that collection in the list.