Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 10.0(1)
- Updated:
- January 20, 2014
Chapter: Preface
Preface
Change history
This table lists and links to changes made to this guide and gives the dates those changes were made. Earliest changes appear in the bottom rows.
| Change | Date |
|---|---|
| Initial release of document | December 12, 2013 |
About this guide
The Cisco Packaged Contact Center Enterprise Reporting User Guide describes how to generate and interpret Cisco Unified Intelligence Center reports for Packaged Contact Center Enterprise (Packaged CCE) deployments. This guide also provides descriptions of report templates used in Packaged CCE deployments.
Audience
This guide is intended for users who use Cisco Unified Intelligence Center to run reports. The user can generate reports, filter data in a report, and schedule a report.
This guide is written with the understanding that your system has been deployed by a partner or service provider who has validated the deployment type, virtual machines, and database and has verified that your contact center can receive and send calls.
Organization of this guide
| Section | Content |
|---|---|
| Part I: Cisco Unified Intelligence Center |
Part I describes how to use Cisco Unified Intelligence Center to generate, filter, and manage reports. |
| Part II: Packaged Contact Center Enterprise Reporting |
Part II provides conceptual information explaining how certain reporting metrics are gathered in a Packaged Contact Center Enterprise (Packaged CCE) deployment. |
| Part III: Packaged Contact Center Enterprise Report Template Reference |
Part III describes report templates available for Packaged CCE deployments. |
Related documents
| Document or resource | Link |
|---|---|
| Cisco Packaged Contact Center Enterprise Documentation Guide |
http://www.cisco.com/en/US/products/ps12586/tsd_products_support_series_home.html |
| Cisco.com site for Packaged CCE documentation |
http://www.cisco.com/en/US/products/ps12586/tsd_products_support_series_home.html |
| Doc Wiki for Packaged CCE |
| Document or resource | Link |
|---|---|
| Cisco.com site for Cisco Unified Intelligence Center |
http://www.cisco.com/en/US/products/ps9755/tsd_products_support_series_home.html |
Documentation and support
To download documentation, submit a service request, and find additional information, see What's New in Cisco Product Documentation at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.
Field Alerts and Field Notices
Note that Cisco products may be modified or key processes may be determined important. These are announced through use of the Cisco Field Alert and Cisco Field Notice mechanisms. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile to receive announcements by selecting all products of interest.
Log into www.cisco.com; then access the tool at: http://www.cisco.com/cisco/support/notifications.html
Documentation feedback
To provide comments about this document, send an email message to the following address: contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
Conventions
This document uses the following conventions:
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