functionalities are added to MediaSense 10.5(1)_SU1.
10.5(1)_SU1 introduces an in-browser playback of a recording using the HTML5
playback feature of the browser. For in-browser playback, there is no need to
download the recording or manage security certificate issues. In the MediaSense
Search and Play application, click the recording you want to play back. An
in-browser player appears at the bottom of the selected recording displaying
the progress of the playback. For more information, see the MediaSense User
gadget is present on the Finesse Agent desktop that conveys agent information
from Finesse to MediaSense. When an agent signs in to the Finesse Agent
desktop, the gadget signs in to the MediaSense server and provides information
about the agents' login Id, login extension, first name, and last name. It also
keeps track of the time the agent signs in and out.
information, see the MediaSense User Guide at