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Cisco MediaSense

MediaSense Release Notes, Release 10.0(1)

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Release Notes

Release Notes

These release notes apply to Cisco MediaSense release 10.0(1).

New and Changed Requirements and Support

These requirements and support constraints are new or have changed for release 10.0(1).

Platform Updates

MediaSense 10.0(1) can be deployed with VMWare vSphere ESXi versions 4.0, 4.1, 5.0 and 5.1.

A new virtual machine OVA with 4 virtual CPUs was added to the MediaSense 10.0(1) release.

For more information about the VMWare requirements, see http:/​/​docwiki.cisco.com/​wiki/​Virtualization_​for_​Cisco_​MediaSense#Version_​10.x.

URL Playback via Apple QuickTime Not Supported

MediaSense 10.0(1) does not support playback of recorded URLs directly from Apple QuickTime. Customers can use the export feature to export recordings and play the exported wav or mp4 files using Apple QuickTime.

Video Streaming Support

MediaSense 10.0(1) supports various video streaming solutions. The same virtual machine can be used for audio recording, playback, and video streaming.

To determine how many video streams can be supported on the virtual machine templates, see the notes section at http:/​/​docwiki.cisco.com/​wiki/​Virtualization_​for_​Cisco_​MediaSense.

Media Files Format for Uploaded Media

MediaSense 10.0(1) allows media to the uploaded to the server for certain applications. Only mp4 formatted files can be uploaded.

The 10.0(1) release converts uploaded files into PCMU (or G711uLaw only--not aLaw) and G722 audio codecs for playback.

Uploaded media files can only be downloaded in mp4 format (not wav format).

New and Changed Functionality for Release 10.0(1)

New Functionality

This functionality was added to release 10.0(1).

MediaSense 10.0(1) provides Video on Hold functionality for video-enabled end points with Cisco Communication Manager 10.0(1).

The video files to be played back are uploaded to the MediaSense server using the System Administration screens. For more information about adding media files, see the MediaSense User Guide at http:/​/​www.cisco.com/​en/​US/​products/​ps11389/​products_​user_​guide_​list.html.

MediaSense 10.0(1) provides Video in Queue functionality with Cisco Remote Expert Smart Solution 1.9.

The feature allows callers to see video while they wait for an agent or expert.

The video files to be played back are uploaded to the MediaSense server using the System Administration screens. For more information about adding media files, see the MediaSense User Guide at http:/​/​www.cisco.com/​en/​US/​products/​ps11389/​products_​user_​guide_​list.html.

MediaSense 10.0(1) enables the Video Greetings feature with Cisco Unity Connection 10.0(1).

The Greetings are recorded using video-enabled end points that call into the telephony user interface of the Cisco Unity Connection solution.

For more information about this feature, see the MediaSense Solution Network Reference Design at http:/​/​www.cisco.com/​en/​US/​products/​ps11389/​products_​implementation_​design_​guides_​list.html.

MediaSense 10.0(1) supports the Search and Play application for Finesse 10.0 supervisors in Unified Contact Center Express deployments. The application allows supervisors to search, playback, or download recordings.

For more information, see the Finesse User Guide at http:/​/​www.cisco.com/​en/​US/​products/​ps11324/​products_​user_​guide_​list.html.

Changed Functionality

This functionality changed in release 10.0(1).

MediaSense 10.0(1) improves upon the Search and Play web portal functionality.

  • Improved GUI interface
  • Perform compound searches with more than one parameter
  • Search results are not limited to 100 results

For more information, see the MediaSense User Guide at http:/​/​www.cisco.com/​en/​US/​products/​ps11389/​products_​user_​guide_​list.html.

Upgrade Considerations

Supported MediaSense Upgrades

MediaSense can be upgraded from release 9.1(1) to 10.0(1). Systems running on an earlier release of MediaSense must first upgrade to release 9.1(1) before upgrading to release 10.0(1).

See the Upgrade section of the MediaSense User Guide for information on performing the upgrade to release 10.0(1).

Disk Space Considerations For Uploaded Media

In release 10.0(1), uploaded media files are converted into PCMU (or G711uLaw only--not aLaw) and G722 audio codecs for playback (in addition to AAC-LD). This means that the disk requirement for each uploaded media file has increased from about 3 times to about 8 times the size of the initial file uploaded. When upgrading from release 9.1(1) to release 10.0(0), the existing uploaded media files might appear with an ERROR status after the upgrade if there is not enough disk space to account for the conversion happening on these files. The state of the files can verified on the Media File Management Page after the upgrade.

Downloading Software for an upgrade to MediaSense 10.0(1)

The upgrade application posted on Cisco.com can be used only to upgrade to MediaSense 10.0(1); it cannot be used to install a new MediaSense 10.0(1) server.

The upgrade software and the Virtual machine templates can be downloaded from http:/​/​software.cisco.com/​download/​type.html?mdfid=283613140&i=rm.

Caveats

Open defects are those that Cisco plans to fix in a future product release, resolved defects are those that have been fixed since the last release, and closed defects have been closed without resolution in the current release.

Open Defects

The defects listed in the following table are open in this release. Consult the release note enclosure for each defect for more information about possible work-arounds and explanations.

Defect ID Severity Description

CSCuj61468

3

Informix runs out of temp dbspace for queries with large data

CSCul04238

3

MediaSense: Layout issues in Search drop-down. Search drop-down has multiple layout issues on various languages.

CSCul23660

3

Convert to mp4 error Unable to decode AACLD frame (err 0x1001). Conversion of a long recording sessions to mp4 or wav completes with an error.

CSCul25891

3

Parts of a transferred call do not play back using MediaSense player

CSCul57030

3

Some RTMT counters not accurate

CSCum06276

4

Description of search methodology for simple search in S&P application is no longer valid

Resolved Defects

The defects listed in the following table were resolved in this release.

Defect ID Severity Description

CSCui69548

2

getSessions with tagName=foo OR deviceRef=foo returns incorrect results

CSCui69572

3

search by tag for deleted tags returns incorrect results

CSCud39619

3

Trace Configuration - Log Level reset to Info after service restarted

CSCuf61471

3

downloadUrl tracks do not line up with each other

CSCuf90676

3

Media Service stuck in STARTING after readiness check in test automation

CSCug95622

3

CLI <utils service XXXX> commands fails with exception

CSCuh10290

3

VSMS takes about 6 mins to start after intrerim upgrade

CSCuh25279

3

services not started due to war file not properly extracted (instll/upgrage)

CSCui36190

3

MMA crashes with OutOfMemoryError when pruning period is changed

Closed Defects

The defects listed in the following table were closed without resolution in this release. Consult the release note enclosure for each defect for more information.

Defect ID Severity Description

CSCuj23111

2

MediaSense May Be Vulnerable to Published Vulnerabiltiies in Tomcat

CSCub12177

3

VM memory usage spikes above norm during installation

CSCud75794

3

It takes too long (>5 sec.) to get event notifications under load

CSCue68827

3

Cannot hear both participants after a hold resume or blind transfer

CSCui58852

3

Intermittently after closing player, you receive jvm exception error

CSCui61501

3

When search is taking long time, there is no way to cancel.

CSCuj08275

3

System will be delay processing calls when starting the services under the condition that the other nodes are down.

CSCuj20035

3

MediaSense May Be Vulnerable to Published NSS Vulnerabilities

CSCuj20041

3

MediaSense May Be Vulnerable to Published bind Vulnerability

CSCuj20045

3

MediaSense May Be Vulnerable to Published RPM Vulnerabilities

CSCuj20047

3

MediaSense May Be Vulnerable to Published libxlst Vulnerabilities

CSCuj20048

3

MediaSense May Be Vulnerable to Published libxml2 Vulnerability

CSCuj20049

3

MediaSense May Be Vulnerable to Published dbus-glib Vulnerability

CSCuj20051

3

MediaSense May Be Vulnerable to Published GnuTLS Vulnerability

CSCuj22691

3

MediaSense May Be Vulnerable to Published Vulnerabilities for glibc

CSCuj22694

3

MediaSense May Be Vulnerable to Published Vulnerabilities in OpenSSL

CSCuj22697

3

MediaSense May Be Vulnerable to Published Vulnerabilities in Expat

CSCuj22700

3

MediaSense May Be Vulnerable to Published Vulnerabilities in Python

CSCuj22717

3

MediaSense May Be Vulnerable to Published Vulnerabilities for sudo

CSCuj22723

3

MediaSense May Be Vulnerable to Published Vulnerabilities for tcl

CSCuj22724

3

MediaSense May Be Vulnerable to Published Vulnerabilities for net-snmp

CSCuj22825

3

MediaSense May Be Vulnerable to Published Vulnerabilities for perl.

CSCuj22835

3

MediaSense May Be Vulnerable to Published Vulnerabilities for curl.

CSCuj22995

3

MediaSense May Be Vulnerable to Published Vulnerabilities for the kernel

CSCuj23022

3

MediaSense May Be Vulnerable to Published Vulnerabilities for Java

CSCuj23084

3

MediaSense - OpenSSH LoginGraceTime Denial of Service Vulnerability

CSCuj45828

3

HTTP 500 Error when left AXL fields empty

CSCuj52000

3

MP4A-LATM Playback from MediaSense is not recorded by MediaSense

CSCuj52003

3

Parasite recording session is created

CSCuj61042

3

"utils diagnose test" hanging at tomcat

Bug Search Tool

If you have an account with Cisco.com, you can use Cisco's Bug Search tool to find detailed information about defects.

To use the Bug Search tool, visit https:/​/​www.cisco.com/​cisco/​psn/​bssprt/​bss.