This section lists documentation that is related to Cisco Unified Contact Center Enterprise.
Cisco Unified CRM Connector for Siebel
The Unified CRM Connector for Siebel document discusses the specifics regarding integration of Cisco Intelligent Contact Management (ICM) software with the Siebel eBusiness applications. It also describes how to install, test, demonstrate, and administer the Cisco Unified CRM Connector for Siebel and discusses the product architecture.
The document is found here: http://www.cisco.com/en/US/products/ps9117/prod_technical_reference_list.html.
Outbound Option Guide for Unified CCE and Hosted
This manual provides conceptual, installation, and configuration information about the Cisco Unified Contact Center Enterprise (Unified CCE) Outbound Option application (formerly called“Blended Agent”). It also provides verification checklists and troubleshooting information to ensure that the Outbound Option installation and configuration setup is successful.
The document is found here: http://www.cisco.com/en/US/products/sw/custcosw/ps524/products_user_guide_list.html.
Computer Telephony Integration Option documentation
The documents listed in this section are related to the Computer Telephony Integration option.
CTI OS System Managers Guide for Cisco Unified CCE
Upgrade Guide for ICM and CTI OS for Unified CCE
Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment
CTI Product Description Guide for Cisco Unified CCE
CTI OS Developers Guide for Cisco Unified CCE
CTI Toolkit Agent and Supervisor Desktop Guide for Unified CCE
CTI OS Agent Desktop User Guide for Cisco Unified CCE
CTI OS Supervisor Desktop User Guide for Cisco Unified CCE