CTI Object Server (CTIOS) is a high-performance, scalable, fault-tolerant server-based solution for deploying CTI applications. CTIOS serves as a single point of integration for third-party applications, including Customer Relationship Management (CRM) systems, data mining, and workflow solutions.
Configuration data is managed at the server, which helps simplify customization, updates, and maintenance of CTI applications. You can access and manage servers remotely. Thin-client and browser-based applications that do not require Cisco software on the desktop can be developed and deployed with CTIOS.
CTIOS incorporates the following major components:
Client Interface Library
CTIOS Combo Desktop for Agents and Supervisors
CTIOS is a client of CTI Server. It has a single all-events connection to Cisco CTI Server. In turn, CTIOS accepts client connections using session, agent, and call interfaces. These interfaces are implemented in .NET, COM, Java, C++, and C, allowing for a wide range of application development uses. The interfaces are used for call control, to access data values, and to receive event notifications.
For complete and current information about the number of agents supported for CTIOS and other hardware configurations, see the Hardware & System Software Specification (Bill of Materials) for Cisco Unified ICM/ContactCenter Enterprise & Hosted.
For new installations, the CTIOS Server should be co-resident with the PG.
For more information on CTIOS, refer to the Cisco Unified ICM Software CTIOS document set.