Intelligence Center is a reporting platform for users of Cisco Contact Center
products. From release 11.5, you are provided with a new Unified Intelligence
Center page. As a reporting user, you can use the new Unified Intelligence
Center page to perform these tasks:
Create, view and run reports
Filter data in a report
permissions for a report
for accessing CUIC
Search a report
Favorite a report
personal list of favorites
To perform the
following tasks, you are re-directed to the legacy Unified Intelligence Center
Schedule reports to run at selected intervals
Create and view
Users and their permission
For performing the following tasks, you must access the legacy interface. To access the legacy interface, click on any of the above listed drawers from the new interface:
Export reports, report folders
Create and edit Chart Views
Create and edit Gauge Views
In release 11.5,
the new reporting page is designed for supervisors and agents use only.
Access Unified Intelligence Center
The URLs for logging in to the Unified Intelligence Center reporting application are:
Where HOST is the DNS name of a Unified Intelligence Center node.
By default, Unified Intelligence Center does not support HTTP. From the command-line interface, you can set the cuic properties > http-enabled to on to enable HTTP. With HTTP enabled, Unified Intelligence Center loads the login page with HTTPS. After successful login, Unified Intelligence Center loads the main page with HTTP.
Where, HOST is the DNS name of a Unified Intelligence Center node.
When http-enabled is off, Unified Intelligence Center redirects all HTTP requests to HTTPS.
Permalinks work in both HTTP and HTTPS.
Default Locale in
Unified Intelligence Center
The logon page
will be displayed in browser locale. Users can change the locale in the top
navigation bar under the login user gadget.
The user can select a locale and it will be retained in the browser
even after the user logs out and login back to CUIC with the same browser.
Figure 1. CUIC
11 Browser Support
Intelligence Center supports Internet Explorer 11. Firefox 45 ESR & higher
ESR & Chrome 48+.
To access Dashboard, Datasource, Report Definition, Security, User
Management and OAMP, Internet Explorer 11 compatibility mode is required.
Chrome support is only for the new user interface
Internet Explorer Settings
When using Internet Explorer,
To manage Dashboards (create, update, and delete) and the associated widgets, enable the Compatibility View settings for your site.
To run a report from a Dashboard, perform the following settings:
Disable Compatibility View settings for your site (Run the Unified Intelligence Center application in Native mode).
Select the "Don't show filter while executing a report" check box for that report (Reports > Manage Filters).
To run the report permalink from a Dashboard, disable the Compatibility View settings for your site.