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Cisco Unified Intelligence Center

Cisco Unified Intelligence Center Documentation Guide, Release 11.0(1)

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Documentation Guide

First Published: August 27, 2015


Documentation Guide

Overview

This document explains the organization of the technical documents for Cisco Unified Intelligence Center Release 11.0(1). This document provides you with references to the documents available for Unified Intelligence Center in the documentation suite.

For the latest version of Unified Intelligence Center documents, see: http:/​/​www.cisco.com/​en/​US/​products/​ps9755/​tsd_​products_​support_​series_​home.html.

For more information on the latest Cisco product documentation, see: http:/​/​www.cisco.com/​c/​en/​us/​td/​docs/​general/​whatsnew/​whatsnew.html.

Documentation Changes

The following table lists the documents that have been updated for Release 11.0(1) and includes a high-level overview of the changes.

Document

Change

Cisco Unified Intelligence Center Solution Reference Network Design (SRND) Guide

This document contains updated content related to:

  • Bandwidth Calculator

  • Support for live data in Unified CCE deployments

Installation and Upgrade Guide for Cisco Unified Intelligence Center

This document contains updated content related to:

  • Refresh Upgrade from 10.x to 11.0(x)

  • Virtual Machine Parameters to Support Refresh Upgrade

Cisco Unified Intelligence Center Report Customization Guide

This document contains updated content related to:

  • Streaming Data Source

  • Grouping

Cisco Unified Intelligence Center User Guide

This document contains updated content related to:

  • Gadget Toolbar Enhancements

  • Report Viewer updates

  • Live Data Failover

Administration Console User Guide for Cisco Unified Intelligence Center

This document contains updated content related to:

  • Configure IPv6

  • Disaster Recovery System

  • Command Line Interface

Hardware and Software specifications for Cisco Unified Intelligence Center

This document is integrated in the Compatibility Matrix Wiki for Unified CCE and Unified CCX from release 11.0(1).

Cisco Unified Intelligence Center TCP and UDP Port Usage

The ports for Unified Intelligence Center are integrated in the Unified CCE and Unified CCX page.

Plan

Cisco Unified Intelligence Center Solution Reference Network Design (SRND) Guide

This document provides the design considerations and guidelines for deploying the Unified Intelligence Center, including its various components and subsystems.

To view the latest Unified Intelligence Center Solution Reference Network Design (SRND) Guide, see: http:/​/​www.cisco.com/​en/​US/​products/​ps9755/​products_​implementation_​design_​guides_​list.html.

Release Notes for Cisco Unified Contact Center Enterprise Solution

This document describes the system requirements, new features, changed information, and caveats for the Cisco Unified Contact Center Enterprise Solution and related components, including Unified Intelligence Center.

Read this document if you plan to deploy Unified Intelligence Center in a Unified Contact Center Enterprise environment.

This document is located at http:/​/​www.cisco.com/​c/​en/​us/​support/​customer-collaboration/​unified-contact-center-enterprise/​products-release-notes-list.html.

Release Notes for Cisco Packaged Contact Center Enterprise Solution

This document describes the system requirements, new features, changed information, and caveats for the Cisco Packaged Contact Center Enterprise Solution and related components, including Unified Intelligence Center.

Read this document if you plan to deploy Unified Intelligence Center in a Packaged Contact Center Enterprise environment.

This document is located at http:/​/​www.cisco.com/​c/​en/​us/​support/​customer-collaboration/​packaged-contact-center-enterprise/​products-release-notes-list.html.

Release notes for Cisco Unified Contact Center Express Solution

This document describes the system requirements, new features, changed information, and caveats for the Cisco Unified Contact Center Express Solution and related components, including Unified Intelligence Center.

Read this document if you plan to deploy Unified Intelligence Center in a Unified Contact Center Express environment.

This document is located at http:/​/​www.cisco.com/​c/​en/​us/​support/​customer-collaboration/​unified-contact-center-express/​products-release-notes-list.html.

Open Source Used in Cisco Unified Intelligence Center

This document lists the licenses and notices for open source software used in this product.

To see the latest Unified Intelligence Center Open Source Guide, see: http:/​/​www.cisco.com/​en/​US/​products/​ps9755/​products_​licensing_​information_​listing.html.

Install and Upgrade

Installation and Upgrade Guide for Cisco Unified Intelligence Center

This document explains how to install and upgrade Unified Intelligence Center. This guide is prepared for partners, specialists, and system administrators who are responsible for the installation of Unified Intelligence Center.

To view the latest Installation and Upgrade Guide for Unified Intelligence Center, see: http:/​/​www.cisco.com/​en/​US/​products/​ps9755/​prod_​installation_​guides_​list.html.

Virtualization for Unified Intelligence Center

The virtualization wiki is the location for Unified Intelligence Center virtualization requirements, guidelines and procedures.

To view the latest virtualization wiki, see: http:/​/​docwiki.cisco.com/​w/​index.php?title=Virtualization_​for_​Cisco_​Unified_​Intelligence_​Center.

Configure

Cisco Unified Intelligence Center Report Customization Guide

This document describes the different aspects of customizing a report in Unified Intelligence Center.

To see the latest Unified Intelligence Center Report Customization Guide, see: http:/​/​www.cisco.com/​en/​US/​products/​ps9755/​products_​user_​guide_​list.html.

Cisco Unified Intelligence Center User Guide

This document describes how to generate, view, filter, schedule and view permalinks and dashboards for various reports.

To see the latest Unified Intelligence Center User Guide, see: http:/​/​www.cisco.com/​en/​US/​products/​ps9755/​products_​user_​guide_​list.html.

Maintain and Operate

Administration Console User Guide for Cisco Unified Intelligence Center

This document describes the Operations Console, which is a web-based console that enables users to centrally operate, administer, maintain, and provision the Unified Intelligence Center.

To view the latest Administration Console User Guide for Cisco Unified Intelligence Center, see: http:/​/​www.cisco.com/​en/​US/​products/​ps9755/​prod_​maintenance_​guides_​list.html.

Cisco Unified Contact Center Enterprise Port Utilization

This document provides information on the ports used by Cisco Unified Contact Center Enterprise Solution and related components, including Unified Intelligence Center.

To view the port utilization in Unified Intelligence Center, see:http:/​/​www.cisco.com/​c/​en/​us/​support/​customer-collaboration/​unified-contact-center-enterprise/​products-installation-and-configuration-guides-list.html.

Cisco Unified Contact Center Express Port Utilization

This document provides information on the ports used by Cisco Unified Contact Center Express Solution and related components, including Unified Intelligence Center.

To view the port utilization in Unified Intelligence Center, see:http:/​/​www.cisco.com/​c/​en/​us/​support/​customer-collaboration/​unified-contact-center-express/​products-installation-and-configuration-guides-list.html.

Troubleshoot

The troubleshooting wiki is the location for all common Unified Intelligence Center troubleshooting tips and techniques. The wiki describes how to isolate and solve problems in the Unified Intelligence Center solution.

To view the latest troubleshooting tips, see: http:/​/​docwiki.cisco.com/​wiki/​Troubleshooting_​Unified_​Intelligence_​Center .

Related Documentation

This section presents information about product components that are deployed with Unified Intelligence Center.

Cisco Packaged Contact Center Enterprise

For Cisco Packaged Contact Center Enterprise documentation, see: http:/​/​www.cisco.com/​en/​US/​partner/​products/​ps12586/​tsd_​products_​support_​series_​home.html.