Contents

• Introduction to Cisco Unified Intelligence Center Release 10.5(1)
• New and Updated Features
• New Features
• Updated Features
• Unsupported Features
• System Requirements
• Download Installation File From Cisco Website
• Important Notes
• Caveats
• Bug Search Tool
• Open Caveats
• Related Documentation
• Documentation and Support
• Documentation Feedback

Introduction to Cisco Unified Intelligence Center Release 10.5(1)

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This document discusses new features, changes, and caveats for Release 10.5(1) of Cisco Unified Intelligence Center (Unified Intelligence Center) software.

Additional information about new features and product changes is available in the relevant end-user documentation.

For detailed instructions for installing and upgrading to Unified Intelligence Center Release 10.5(1), see the Cisco Unified Intelligence Center Installation and Upgrade Guide.

New and Updated Features

New Features

Live Data Gadget Failover

Unified Intelligence Center supports Live Data gadget failover and redundancy mechanisms for Cisco Unified Contact Center Express and Cisco Packaged Contact Center Enterprise deployments.

Updated Features

SQL Queries Character Enhancement

The maximum length supported for database query type is enhanced from 15000 to 25000 characters in report definitions.

Unsupported Features

The following features are not available for Live Data reporting in the 10.5(1) release:

• Grouping
• Scheduling
• Exporting to Excel
• Print
• Drilldown
• Customizing Live Data reports
• Gauge and Charts for Live Data reports
• XML and Excel permalinks
• Live Data reports does not support horizontal scrolling. Cisco recommends that you remove few columns from the report using the column selector icon or resize the columns manually.

System Requirements

The Hardware and System Software Specification (Bill of Materials) for Cisco Unified Intelligence Center is posted on the Cisco.com website. You can find the Cisco Unified Communications Compatibility Tool for the various Cisco Unified Communications System (UCS) releases at: http:/​/​tools.cisco.com/​ITDIT/​vtgsca/​VTGServlet.

Download Installation File From Cisco Website

You can download the installation ISO file and Stock Templates from the Download Software page on Cisco.com.

Important Notes

Upgrading VMware Tools

This process of upgrading VMware tools is applicable only for Unified Intelligence Center Systems running on Unified Communications System virtualized hardware. VMware Tools are specialized drivers for virtual hardware that are installed in the Unified Communications (UC) applications when they are running in the virtualized environment. The VMware tools version running in the UC application must be in sync with the version of ESXi being used. The methods that the UC applications use to upgrade the VMware Tools are given in the UCS Virtualization Wiki.

Unified Intelligence Center supports upgrading VMware Tools using the command: utils vmtools upgrade.

To know more about the command syntax, see “Appendix A: Command Line Interface” in the Administration Console User Guide for Cisco Unified Intelligence Center.

Preupgrade COP File

If you are upgrading Unified Intelligence Center 10.5(1) from a release earlier than 10.0(1) (Release 8.5(4), 9.0(1), 9.0(2), and 9.1(1)), you must download and apply the ciscocm.version3-keys.cop.sgn before you upgrade to 10.5(1). This Cisco Options Package (COP) file has the RSA keys that are required to validate the upgrade.

To find COP files on Cisco.com, navigate to Support > Downloads > Cisco Unified Communications Manager Version 10.0 > Unified Communications Manager/CallManager/Cisco Unity Connection Utilities.

IE 9.0 and 11 Support

Unified Intelligence Center supports IE 9.0 in the Standard Mode and IE 11 in the Compatibility View mode.

Localization

The user interface is localized in the following languages: Simplified and Traditional Chinese, Danish, Dutch, English, European and Canadian French, German, Italian, Japanese, Korean, Polish, Brazilian Portuguese, Russian, Spanish, Swedish, Finnish, Norwegian, and Turkish.

Caveats

Bug Search Tool

If you have an account with Cisco.com, you can use the Bug Search tool to find caveats of any severity for any release.

Access the Bug Search tool at https:/​/​www.cisco.com/​cisco/​psn/​bssprt/​bss . Enter the bug identifier in the search box and press return or click Search.

Open Caveats

The following table lists open caveats which may cause unexpected behavior in Unified Intelligence Center for release 10.5(1).

Table 1 Open Caveats

Identifier	Severity	Component	Headline
CSCup15906	3	customer-use	Configured CUIC Drilldowns are not correctly included into XML-Export
CSCup08022	3	sol-test	Load fails when agents are logging in within 5min window
CSCup13628	4	integration	Loading Report un-recoverable during CUIC service outage

Related Documentation

In addition to the Release Notes and the Reporting Application and Administration online help, documentation for Unified Intelligence Center is accessible on the Cisco.com website.

Note	If you do not find a document for a specific release, use the document from the previous release. New versions of documents are posted only when the content changes between releases.

Documentation and Support

To download documentation, submit a service request, and find additional information, see What's New in Cisco Product Documentation at: http:/​/​www.cisco.com/​c/​en/​us/​td/​docs/​general/​whatsnew/​whatsnew.html.

You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

Documentation Feedback

You can provide comments about this document by sending email to the following address: contactcenterproducts_​docfeedback@cisco.com.

We appreciate your comments.

 

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