Contents
- Introduction to Cisco Unified Intelligence Center Release 10.5(1)
- New and Updated Features
- New Features
- Updated Features
- Unsupported Features
- System Requirements
- Download Installation File From Cisco Website
- Important Notes
- Caveats
- Bug Search Tool
- Open Caveats
- Related Documentation
- Documentation and Support
- Documentation Feedback
Introduction to Cisco Unified Intelligence Center Release 10.5(1)
This document discusses new features, changes, and caveats for Release 10.5(1) of Cisco Unified Intelligence Center (Unified Intelligence Center) software.
Additional information about new features and product changes is available in the relevant end-user documentation.
For detailed instructions for installing and upgrading to Unified Intelligence Center Release 10.5(1), see the Cisco Unified Intelligence Center Installation and Upgrade Guide.
New and Updated Features
Unsupported Features
The following features are not available for Live Data reporting in the 10.5(1) release:
- Grouping
- Scheduling
- Exporting to Excel
- Drilldown
- Customizing Live Data reports
- Gauge and Charts for Live Data reports
- XML and Excel permalinks
- Live Data reports does not support horizontal scrolling. Cisco recommends that you remove few columns from the report using the column selector icon or resize the columns manually.
System Requirements
The Hardware and System Software Specification (Bill of Materials) for Cisco Unified Intelligence Center is posted on the Cisco.com website. You can find the Cisco Unified Communications Compatibility Tool for the various Cisco Unified Communications System (UCS) releases at: http://tools.cisco.com/ITDIT/vtgsca/VTGServlet.
Download Installation File From Cisco Website
You can download the installation ISO file and Stock Templates from the Download Software page on Cisco.com.
Important Notes
Upgrading VMware Tools
This process of upgrading VMware tools is applicable only for Unified Intelligence Center Systems running on Unified Communications System virtualized hardware. VMware Tools are specialized drivers for virtual hardware that are installed in the Unified Communications (UC) applications when they are running in the virtualized environment. The VMware tools version running in the UC application must be in sync with the version of ESXi being used. The methods that the UC applications use to upgrade the VMware Tools are given in the UCS Virtualization Wiki.
Unified Intelligence Center supports upgrading VMware Tools using the command: utils vmtools upgrade.
To know more about the command syntax, see “Appendix A: Command Line Interface” in the Administration Console User Guide for Cisco Unified Intelligence Center.
Preupgrade COP File
If you are upgrading Unified Intelligence Center 10.5(1) from a release earlier than 10.0(1) (Release 8.5(4), 9.0(1), 9.0(2), and 9.1(1)), you must download and apply the ciscocm.version3-keys.cop.sgn before you upgrade to 10.5(1). This Cisco Options Package (COP) file has the RSA keys that are required to validate the upgrade.
To find COP files on Cisco.com, navigate to Support > Downloads > Cisco Unified Communications Manager Version 10.0 > Unified Communications Manager/CallManager/Cisco Unity Connection Utilities.
Caveats
Bug Search Tool
If you have an account with Cisco.com, you can use the Bug Search tool to find caveats of any severity for any release.
Access the Bug Search tool at https://www.cisco.com/cisco/psn/bssprt/bss . Enter the bug identifier in the search box and press return or click Search.
Open Caveats
The following table lists open caveats which may cause unexpected behavior in Unified Intelligence Center for release 10.5(1).
Related Documentation
In addition to the Release Notes and the Reporting Application and Administration online help, documentation for Unified Intelligence Center is accessible on the Cisco.com website.
Note
If you do not find a document for a specific release, use the document from the previous release. New versions of documents are posted only when the content changes between releases.Documentation and Support
To download documentation, submit a service request, and find additional information, see What's New in Cisco Product Documentation at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.
Documentation Feedback
You can provide comments about this document by sending email to the following address: contactcenterproducts_docfeedback@cisco.com.
We appreciate your comments.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Copyright © 2014, Cisco Systems, Inc. All rights reserved.