Hardware and System Software Specification (Bill of Materials)
This document specifies the hardware and software that have been
qualified by Cisco Quality Assurance for use with Unified Intelligence Center.
The content of this document is updated periodically for technical
clarification and to align with subsequently-qualified hardware and third-party
software. Document updates are typically synchronized with major and
Unified Intelligence Center Deployments
Unified Intelligence Center can be installed as a standalone, single
server or as a cluster of a maximum of eight nodes. There is one mandatory
publisher node (called the Controller) and a maximum of seven subscriber nodes
(called Members). The Controller node includes a Member; thus a deployment can
consist of a Controller only. For Packaged CCE , Unified Intelligence Center is a two-node deployment.
Unified Intelligence Center Applications
Unified Intelligence Center consists of two web interfaces: Unified
Intelligence Center Reporting and Administration.
Reporting application is the report presentation layer for
Cisco Contact Center products. Users who are authenticated at login can perform
various functions based on their User Roles and object permissions. These
functions include viewing and running reports, scheduling reports, viewing and
creating dashboards, assigning roles and object permissions to reporting users,
and viewing and creating data sources. Reporting is available on all nodes (on
the Controller and on each Member).
The Administration application provides Operations
Administration Maintenance Provisioning (OAMP) functions such as configuring,
starting and stopping devices, managing licenses, and setting trace levels.
Administration is offered on the Controller node only and is used by
The documents listed above are not necessarily updated on the same
schedule as this Bill of Materials. For that reason, specification data may
differ between this document and the references cited.
Useful Web Sites
This site is designed for customer collaboration and includes
tips, utilities, and sample reports contributed by customers and partners.
Enjoy this site and participate in it.
The information on this site has not been developed or tested
by Cisco Systems and is not supported by your Cisco Support Provider.
Unified Intelligence Center is installed on the Cisco Unified Voice
Operating System. This is an appliance model, or
closed box, and does not support navigation into, or
manipulation of, the file system.