Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)

Change History

This table lists changes made to this guide. The most recent changes appear at the top.


Change	See	Date
Initial Release of Document for Release 15.0
Added this Manage SQL Server Certificate topic. Certificate binding for Microsoft SQL Server.	Certificate Management for Secured Connections > Manage SQL Server Certificate	July 2026
Added this Custom SQL Server Port topic	SQL Server Hardening > Custom SQL Server Port	July 2026
TLS secure connection between CCE components such as Router, Logger, Peripheral Gateway, Administration and Data Server, Administration Client, and Dialer	Certificate Management for Secured Connections > CCE Internal Interface Secure Connection	March 2026
Added endpoint URLs to the Internal Cloud Connect API Endpoints	Other Security Considerations > Internal Cloud Connect API Endpoints	March 2025
Added the topic Manage Ciphers on Windows.	Encryption Support > TLS Encryption Support > Cipher Suite Management	March 2025
Added the topic Manage Ciphers on VOS systems.	Encryption Support > TLS Encryption Support > Cipher Suite Management	March 2025
Added the following CLIs: utils system tls_ciphers config list utils system tls_ciphers config export utils system tls_ciphers config import utils system tls_ciphers config reset	Encryption Support > TLS Encryption Support > Cipher Suite Management > Manage Ciphers on VOS systems	February 2025
Updated the Cipher Suite Management topic	Encryption Support > TLS Encryption Support	January 2025

About This Guide

This document describes security hardening configuration guidelines for Cisco Unified Intelligent Contact Management (Unified ICM) on Windows Server. The term “Unified ICM” includes: Unified Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise. Optional Unified ICM applications that apply to these server configurations are also addressed here, except for the following

Enterprise Chat and Email
Dynamic Content Adapter

References throughout this document to "Cisco Unified Contact Center Enterprise (Unified CCE)" assume these configurations. Do not use with security hardening on any accompanying applications in the customer's particular solution, whether provided by a Cisco partner or Cisco, such as PSO applications, with security hardening. Consider special testing and qualification to ensure that security configurations do not hinder the operation of those applications.

The configurations presented in this document represent the parameters that Cisco uses internally to develop and test the applications. Other than the base Operating System and application installations, any deviation from this set cannot be guaranteed to provide a compatible operating environment. You cannot always uniformly implement the configurations in this document. Your implementation can modify or limit the application of these guidelines to meet certain corporate policies, specific IT utilities (for example, backup accounts), or other external guidelines.

Audience

This document is primarily intended for server administrators and OS and application installers.

The target reader of this document is an experienced administrator familiar with SQL Server and Windows Server installations. The reader is also fully familiar with the applications in the Unified CCE solution, as well as with the installation and administration of these systems. The intent of these guidelines is to additionally provide a consolidated view of securing the various third-party applications on which the Cisco contact center applications depend.

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Field Notice

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Conventions

This document uses the following conventions:

Table 1. Conventions
Convention	Description
boldface font	Boldface font is used to indicate commands, such as user entries, keys, buttons, folder names, and submenu names. For example: Choose Edit > Find. Click Finish.
italic font	Italic font is used to indicate the following: To introduce a new term. Example: A skill group is a collection of agents who share similar skills. A syntax value that the user must replace. Example: IF (condition, true-value, false-value) A book title. Example: See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.
`window font`	Window font, such as Courier, is used for the following: Text as it appears in code or that the window displays. Example: `<html><title>Cisco Systems, Inc. </title></html>`
`< >`	Angle brackets are used to indicate the following: For arguments where the context does not allow italic, such as ASCII output. A character string that the user enters but that does not appear on the window such as a password.

Bias-Free Language

Book Title

Preface

Results

Chapter: Preface