Call Type Config Summary API

Call Type Config Summary API

Call Type Config Summary API provides a report of number of Call Types that are configured with AI features.

If default CCAI configuration is already set, Call types that are not configured with any AI features are counted against the default configuration.

URL

https://<server>/unifiedconfig/config/contactcenterai/configsummary/calltype

Operations

  • GET: Returns Call Type AI configuration summary

Example Get Response

<callTypeConfigSummary>
    <totalCallTypes>4269</totalCallTypes>
    <aiConfigList>
        <callTypeCountByAiConfig>
            <aiConfig>Webex CCAI Config</aiConfig>
            <callTypeCount>4266</callTypeCount>
        </callTypeCountByAiConfig>
        <callTypeCountByAiConfig>
            <aiConfig>GoogleConf2</aiConfig>
            <callTypeCount>2</callTypeCount>
        </callTypeCountByAiConfig>
        <callTypeCountByAiConfig>
            <aiConfig>GoogleConf1</aiConfig>
            <callTypeCount>1</callTypeCount>
        </callTypeCountByAiConfig>
    </aiConfigList>
    <aiConnectorList>
        <callTypeCountByAiConnector>
            <aiConnector>Google</aiConnector>
            <callTypeCount>3</callTypeCount>
        </callTypeCountByAiConnector>
        <callTypeCountByAiConnector>
            <aiConnector>Cisco</aiConnector>
            <callTypeCount>4266</callTypeCount>
        </callTypeCountByAiConnector>
    </aiConnectorList>
</callTypeConfigSummary>