Agent Config Summary API

Agent Config Summary API

Agent Config Summary API provides a report of number of Agents that are configured with AI features.

URL

https://<server>/unifiedconfig/config/contactcenterai/configsummary/agent

Operations

  • GET: Returns Agent AI configuration summary

Example Get Response

<agentConfigSummary>
    <totalAgents>982</totalAgents>
    <agentsWithFeatures>70</agentsWithFeatures>
    <featureList>
        <agentCountByFeature>
            <agentCount>68</agentCount>
            <featureId>1</featureId>
        </agentCountByFeature>
        <agentCountByFeature>
            <agentCount>4</agentCount>
            <featureId>2</featureId>
        </agentCountByFeature>
        <agentCountByFeature>
            <agentCount>4</agentCount>
            <featureId>3</featureId>
        </agentCountByFeature>
        <agentCountByFeature>
            <agentCount>1</agentCount>
            <featureId>4</featureId>
        </agentCountByFeature>
    </featureList>
</agentConfigSummary>