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This table lists and links to changes made to this guide and gives the dates those changes were made. Earliest changes appear in the bottom rows.
| Change | See | Date |
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Initial Release of Document for Release 12.6(1) |
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This document contains the specific information you need to maintain an Avaya Peripheral Gateway (PG) in a Unified Intelligent Contact Management (Unified ICM) environment. It is intended to be used as the Avaya‑specific companion to the Unified ICM software documentation set.
While the other Unified ICM documents cover general topics such as configuring an overall Unified ICM system and writing scripts to route contact center requests, this document provides specific information on configuring an Avaya PG and making any necessary adjustments to the Avaya ACD configuration.
This document is intended for Unified ICM system managers. The reader understands the Unified ICM functions as described in the following documents:
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide
Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise
The reader should also have specific knowledge about the Avaya and CMS systems.
For more information on Unified ICM software, see the following documents:
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