Contents
A - B - C - D - E - G - H - I - L - M - N - O - Q - R - S - T - U - W
Index
A
AcceptSilentMonitoring SilentMonitorManager object method
1
Accessing properties and parameters
1
ActiveX Softphone Controls
1
AddItem
RequestSupervisorAssist
1
StartMonitoringAgentTeam
1
StartMonitoringAllAgentTeams
1
StopMonitoringAgentTeam
1
StopMonitoringAllAgentTeam
1
agent state
CTI application control
1
AgentStateCtl softphone control
1
AgentStatisticsCtl softphone control
1
Alternate call object method
1
AlternateCtl softphone control
1
Answer call object method
1
AnswerCtl softphone control
1
Arg class methods
Arguments class methods
B
BadLineCtl softphone control
1
Button enablement masks
1
ButtonCtl softphone control
1
C
CallAppearanceCtl softphone control
1
ChatCtl softphone control
1
CILRefArg class methods
Clear
Clear call object method
1
Client Interface Library (CIL)
1
Clone
Conference call object method
1
ConferenceCtl softphone control
1
Connect session object method
1
CreateInstance
CreateSilentMonitorManager session object method
1
CreateWaitObject session object method
1
CTI OS
application architecture
1
CTI OS ActiveX controls
1
CTI OS Toolkit Agent Desktop
1
CTI-enabled applications
1
CWaitObject class methods
CWaitObject methods
D
DestroySilentMonitorManager session object method
1
DestroyWaitObject session object method
1
DisableSkillGroupStatistics Session object method
1
DisableSkillGroupStatistics SkillGroup object method
1
Disconnect session object method
1
Disconnecting from CTI OS Server
1
DumpArg Arg class method
1
DumpArgs
DumpEventMask CWaitObject class method
1
E
EmergencyAssistCtl softphone control
1
EnableSkillGroupStatistics Session object method
1
EnableSkillGroupStatistics SkillGroup object method
1
G
GetAgentState agent object method
1
GetCallContext call object method
1
GetCallData call object method
1
GetCurrentSilentMonitor session object method
1
GetElement Arguments class method
1
GetIPPhoneInfo SilentMonitorManager object method
1
GetMask CWaitObject class method
1
GetMonitoredAgent agent object method
1
GetMonitoredCall agent object method
1
GetObjectFromObjectID session object method
1
GetSessionInfo SilentMonitorManager object method
1
GetSkillGroups agent object method
1
GetSMSessionList SilentMonitorManager object method
1
GetTriggerEvent CWaitObject class method
1
GetType
GetValue
GetValueType
GridControl softphone control
1
H
Hold call object method
1
HoldCtl softphone control
1
I
InMask CWaitObject method
1
Integrating an application
1
IsAgent agent object method
1
IsAgent session object method
1
ISessionEvents interface
1
ISkillGroupEvents interface.
1
IsMonitoredTarget SilentMonitorManager object method
1
IsSupervisor session object method
1
IsValid
L
Login agent object method
1
Logout agent object method
1
M
MakeCall agent object method
1
MakeCallCtl softphone control
1
MakeConsultCall call object method
1
messages
N
NumElements
O
Object Interface Framework
1
Object properties
OnAgentPrecallAbortEvent event
1
OnAgentPrecallEvent event
1
OnAgentStatistics event
1
OnAlternateCallConf event
1
OnCallConferenced event
1
OnCallConnectionCleared event
1
OnCallDequeuedEvent event
1
OnCallEstablished event
1
OnCallQueuedEvent event
1
OnCallReachedNetworkEvent event
1
OnCallServiceInitiatedEvent event
1
OnCallStartRecordingConf event
1
OnCallStopRecordingConf event
1
OnCallTransferred event
1
OnClearConnectionConf event
1
OnConferenceCallConf event
1
OnConnectionClosed message
1
OnConnectionFailure event
1
OnConnectionRejected event
1
OnConsultationCallConf event
1
OnControlFailureConf event
1
OnCurrentAgentReset message
1
OnCurrentCallChanged message
1
OnGlobalSettingsDownloadConf event
1
OnMissingHeartbeat event
1
OnMonitorModeEstablished event
1
OnReconnectCallConf event
1
OnRetrieveCallConf event
1
OnRTPStreamTimedoutEvent event
1
OnSetAgentModeEvent event
1
OnSetAgentStateConf event
1
OnSetCallDataConf event
1
OnSilentMonitorSessionDisconnected event
1
OnSilentMonitorStartedEvent event
1
OnSilentMonitorStartRequestedEvent event
1
OnSilentMonitorStatusReportEvent event
1
OnSilentMonitorStopRequestedEvent event
1
OnSkillGroupStatisticsUpdated event
1
OnSnapshotCallConf event
1
OnSnapshotDeviceConf event
1
OnStartSilentMonitorConf event
1
OnStopSilentMonitorConf event
1
OnTransferCallConf event
1
Q
QueryAgentState agent object method
1
R
Reconnect call object method
1
ReconnectCtl softphone control
1
RecordCtl softphone control
1
RemoveItem
ReportBadCallLine agent object method
1
Request-response mechanism
1
RequestAgentTeamList agent object method
1
RequestDesktopSettings session object method
1
RequestSupervisorAssist agent object method
1
Retrieve call object method
1
S
SendChatMessage agent object method
1
SendDTMFSignal call object method
1
CreateSilentMonitorManager
1
DestroySilentMonitorManager
1
SetCurrentSilentMonitor
1
Session object methods
DisableSkillGroupStatistics
1
EnableSkillGroupStatistics
1
SetSupervisorSilentMonitorMode
1
session object methods GetCurrentSilentMonitor
1
SetAgent session object method
1
SetAgentState agent object method
1 2
SetCallData call object method
1
SetCurrentCall session object method
1
SetCurrentSilentMonitor session object method
1
SetElement
SetIPPhoneInfo SilentMonitorManager object method
1
SetMask CWaitObject class method
1
SetMessageFilter session object method
1
SetSupervisorSilentMonitorMode session object method
1
Setting object properties
1
Setting request parameters
1
SetValue
SilentMonitorManager object methods
StartSilentMonitorRequest
1
StopSilentMonitorRequest
1
SingleStepConference call object method
1
SingleStepTransfer call object method
1
SkillGroup object methods
1
DisableSkillGroupStatistics
1
EnableSkillGroupStatistics
1
SkillgroupStatisticsCtl softphone control
1
Snapshot call object method
1
softphone controls
SkillgroupStatisticsCtl
1
StartMonitoringAgent agent object method
1
StartMonitoringAgentTeam agent object method
1
StartMonitoringAllAgentTeams agent object method
1
StartMonitoringCall agent object method
1
StartRecord call object method
1
StartSilentMonitorRequest SilentMonitorManager object method
1
StartSMMonitoredMode SilentMonitorManager object method
1
StartSMMonitoringMode SilentMonitorManager object method
1
StatusBarCtl softphone control
1
StopMonitoringAgent agent object method
1
StopMonitoringAgentTeam agent object method
1
StopMonitoringAllAgentTeams agent object method
1
StopRecord call object method
1
StopSilentMonitorMode SilentMonitorManager object method
1
StopSilentMonitorRequest SilentMonitorManager object method
1
SuperviseCall agent object method
1
SupervisorOnlyCtl softphone control
1
T
Third-party call control
1
Transfer call object method
1
TransferCtl softphone control
1
U
W
WaitOnMultipleEvents CWaitObject class method
1