Pre-requisites to Install Unified ICM
To install and run Unified ICM 11.0(x), you need the following specifications:
Windows Server (Standard) - For more information, see the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.
SQL Server (Standard or Enterprise edition) - For more information, see the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.
For information on all supported configurations and versions for Unified ICM in the Unified CCE solution, see the latest Compatibility Matrix at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html.
For information on supported OVA templates, see the Virtualization Wiki at https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-unified-contact-center-enterprise.html.