CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1)

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Book Title

CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1)

Chapter Title

Preface

Results

Updated:
January 3, 2019

Chapter: Preface

Preface

Change History

Change

See

Date

Initial Release of Document for Release 12.0(1)

January 2019

Modified the CONFIG_AGENT_EVENT. Added a field AgentDeskSettingsID. Modified values for AgentType and RecordType.

New fields added to the tables - AGENT_STATE_EVENT,QUERY_AGENT_STATE_REQ, and CONFIG_SKILL_GROUP_EVENT.

About This Guide

This manual describes the Customer Telephony Integration (CTI) Server message interface between Unified Contact Center Enterprise (Unified CCE) and application programs.

Audience

This manual is for system integrators and programmers who want to integrate CTI client applications with Unified CCE.

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Description

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italic font

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  • A book title. Example: See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.

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