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Change |
See |
Date |
---|---|---|
Initial Release of Document for Release 11.6(1) |
August 2017 |
|
Added NumMRDs, FLTAgentMRDID, and FltAgentMRDState under CONFIG_AGENT_EVENT. Also, changed the protocol version in the Title of the document from 20 to 21. | ||
EventReasonCode is supported only for the Not Ready and Logged Off agent states. |
||
Added a new Message with the type 259. This Message is reserved for internal use only. |
||
Updated fields (Value, Data Type and Byte Size) of CONFIG_AGENT_EVENT and CONFIG_SERVICE_EVENT table. Also added and updated Protocol version 21. |
This manual describes the Customer Telephony Integration (CTI) Server message interface between Unified Contact Center Enterprise (Unified CCE) and application programs.
This manual is for system integrators and programmers who want to integrate C++ CTI client applications with Unified CCE.
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