- Preface
- Introduction
- CTI OS Client Interface Library Architecture
- CIL Coding Conventions
- Building Your Custom CTI Application
- CTI OS ActiveX Controls
- Event Interfaces and Events
- CtiOs Object
- Session Object
- Agent Object
- Call Object
- SkillGroup Object
- Helper Classes
- SilentMonitorManager Object
- CTI OS Keywords and Enumerated Types
- CTI OS Logging