Cisco Packaged Contact Center Enterprise
(Packaged CCE) is a predefined deployment. It fits on a pair of redundant Unified
Computing System (UCS) servers.
If your requirements fit the boundaries of
the solution, Packaged CCE simplifies some major features of your deployment. Enjoy the
advantages of a simplified management interface, a small hardware footprint, and reduced
time to install. The solution supports up to 2000 concurrent active agents.
Collaboration Solution for Contact Center (Cisco HCS for Contact
Center) is designed for service providers who offer hosted contact center services to their end customers. Cisco HCS for Contact
Center deployments can support small to large end customers. As a service provider, you operate the solution for your end customers. This contact center enterprise solution enables your end customers to tap into the applications and services of the Cisco Hosted Collaboration Solution. Cisco HCS for Contact
Center enables you to deliver the capabilities of a contact center enterprise solution as a cloud service to the market with shared aggregation and administration layers across tenants, such as CUBE, ASA, Unified CCDM, UCDM, and Prime Collaboration Assurance..
Cisco Unified Contact Center Enterprise
(Unified CCE) offers industry-leading routing capabilities and CTI capabilities. Unified
CCE provides the options to support a single-site or a multisite environment.
Unified CCE supports multiple Unified CM
clusters. You can have up to 12,000 agents on a single instance. You can network
multiple instances together for greater system capacity.