Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Book Contents
Find Matches in This Book
Available Languages
Download Options

Book Title

Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)

Chapter Title

Preface

Results

Updated:
August 6, 2017

Chapter: Preface

Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Added SOAP Port details.

System Services Port Utilization

January, 2018

Initial Release of Document for Release 11.6(1)

August, 2017

Moved ports for various system services that support the contact center enterprise solutions into a separate chapter.

Port Utilization for System Services

Removed Cisco Agent Desktop (CAD) Port Utilization and Cisco Voice Integration to Genesys Call Center.

Added notes for GED-188 (CTI Server), CTI OS Server, CTI OS Supervisor Desktop, and CTI OS Silent Monitor Service.GED-188 (CTI Server), CTI OS Server, CTI OS Sup.

Contact Center Enterprise Port Utilization, CTI and CTI Object Server table

Moved the Unified CCE Port Utilization: Packaged CCE table to System Services chapter.

System Services chapter

Changed from UCCX Gateway PIM to UCCE Gateway PIM and Changed UCCX to UCCE.

Unified CCE Port Utilization: TDM/IP Peripherals in Unified CCE and Packaged CCE Port Utilization.

Added Campaign Manager EMT port to Dialer.

Unified CCE Port Utilization: Routers, PGs, Administration & Data Servers, and Loggers

About This Guide

This document provides a list of the TCP and UDP ports that Cisco Unified Contact Center products use. You use this information to configure Quality of Service (QoS) and Firewall/VPN solutions. Proper configuration is important on a network with an Architecture for Voice, Video, and Integrated Data (AVVID) solution.

Audience

This document is intended primarily for network administrators.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation at https://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.

Subscribe to What's New in Cisco Product Documentation, which lists all new and revised Cisco technical documentation as an RSS feed and delivers content directly to your desktop using a reader application. The RSS feeds are a free service.

Field Notice

Cisco publishes Field Notices to notify customers and partners about significant issues in Cisco products that typically require an upgrade, workaround, or other user action. For more information, see Product Field Notice Summary at https://www.cisco.com/c/en/us/support/web/tsd-products-field-notice-summary.html.

You can create custom subscriptions for Cisco products, series, or software to receive email alerts or consume RSS feeds when new announcements are released for the following notices:

  • Cisco Security Advisories

  • Field Notices

  • End-of-Sale or Support Announcements

  • Software Updates

  • Updates to Known Bugs

For more information on creating custom subscriptions, see My Notifications at https://cway.cisco.com/mynotifications.

Conventions

This document uses the following conventions:

Convention

Description

boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, folder names, and submenu names.

For example:

  • Choose Edit > Find.

  • Click Finish.

italic font

Italic font is used to indicate the following:

  • To introduce a new term. Example: A skill group is a collection of agents who share similar skills.

  • A syntax value that the user must replace. Example: IF (condition, true-value, false-value)

  • A book title. Example: See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.

window font

Window font, such as Courier, is used for the following:

  • Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems, Inc. </title></html>

< >

Angle brackets are used to indicate the following:

  • For arguments where the context does not allow italic, such as ASCII output.

  • A character string that the user enters but that does not appear on the window such as a password.

Was this Document Helpful?

FeedbackFeedback

Contact Cisco