Explore Cisco
How to Buy

Have an account?

  •   Personalized content
  •   Your products and support

Need an account?

Create an account

Outbound Option Guide for Unified Contact Center Enterprise, Release 11.5(1)

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Book Contents
Find Matches in This Book
Available Languages
Download Options

Book Title

Outbound Option Guide for Unified Contact Center Enterprise, Release 11.5(1)

Chapter Title

CTIOS OO ECC Variable Settings

Results

Updated:
August 29, 2019

Chapter: CTIOS OO ECC Variable Settings

CTIOS OO ECC Variable Settings

ECC Variables for Outbound Call Centers Example


Note
This sample registry file (.REG) must be run on the CTI OS server. 
REGEDIT4 [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All Desktops\Grid\CallAppearance]
     [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns] [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number] [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\1] "Type"="CallID"
     [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\2] "Type"="CallStatus"
     [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\3] "Type"="DNIS" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\4] "Type"="ANI" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\5] "Type"="CED" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\6] "Type"="DialedNumber"
     [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\7] "Type"="CallType"
     [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\8] "Type"="WrapUp" "maxchars"="39"
     "editable"="true" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\9] "Type"="ECC" "Name"="BAResponse"
     "Header"="BAResponse" "Maxchars"="24" "ReadOnly"="false" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\10] "Type"="ECC" "Name"="BAStatus"
     "Header"="BAStatus" "Maxchars"="3" "ReadOnly"="true" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\11] "Type"="ECC" "Name"="BAAccountNumber"
     "Header"="BAAccountNumber" "Maxchars"="33" "ReadOnly"="true" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\12] "Type"="ECC" "Name"="BATimeZone"
     "Header"="BATimeZone" "Maxchars"="7" "ReadOnly"="true" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\13] "Type"="ECC" "Name"="BACampaign"
     "Header"="BACampaign" "Maxchars"="33" "ReadOnly"="true" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\14] "Type"="ECC" "Name"="BADialedListID"
     "Header"="BADialedListID" "Maxchars"="33" "ReadOnly"="false" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\15] "Type"="QueryRuleID"
     [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\16] "Type"="CampaignID" "Maxchars"="39"
     "editable"="false"

ECC Variables in Mixed Inbound and Outbound Call Centers Example

The preceding example registry settings (also found in CTIOS_bin\blendedagent_addecc.reg) overwrites existing peripheral call variables for inbound traffic.

There is another file in the CTIOS_bin directory called callappearance.default.reg.txt that restores the variables to their default setting.

In mixed inbound and outbound call centers, you can create a new registry file using examples from both callappearance.default.reg.txt and blendedagent_addecc.reg to create a set of variables that meet your mixed call center’s needs.

For example, in the following code, the third line ends in 9. The 9 indicates the column number. Therefore, column 9 displays Var1, since the type in line 4 of the following example is set to Var1. 

[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\CTIOS_InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\9] "Type"="Var1" "maxchars"="39"
     "editable"="true"

Select the columns and applicable display type required. Cut and paste from the two files into a new registry file, editing as needed, and then import the new file into the registry.


Note
The registry files are provided as examples. You can also manually edit the registry to achieve the same results.

Was this Document Helpful?

FeedbackFeedback

Contact Cisco