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This chapter provides an example of how to deploy a Cisco Contact Center Gateway. The procedures create a working example of a Parent/Child system that uses Unified IP IVR. This example introduces you to the concepts and tasks that are involved in a successful deployment.
![]() Note | The procedures show how to set up and configure one side of the redundant components. Set up and configure the other side on your own. |
The example is based on the illustrated deployment.
![]() Note | This example does not use BELOCVP1. The example includes BELOCVP1 to show how you can connect another Child system to the example deployment. |
The Parent site consists of these components:
The Child site consists of these components:
The example assumes that you have:
![]() Note | A Parent/Child deployment can use another ACD controller instead of the Unified Communications Manager. |
Route point |
Target |
---|---|
2500 |
Any available skill group |
2501 |
SG01 |
2502 |
SG02 |
To deploy the example child system, you perform the following tasks:
To set up the Administration & Data Server, run the Web Setup Tool for the Administration & Data Server on BELO-5C.
To set up the child Central Controller, you first run the Web Setup Tool for the CallRouter and then run the ICMDBA to create the Logger database. You perform both tasks on the Central Controller virtual machine (BELO-5C).
Run the Web Setup Tool on BELO-5C.
To set up the child Logger on BELO-5C, you create a Logger database and then run the Web Setup Tool.
Step 1 | Choose . |
Step 2 | Create the
Logger database.
See the Administration Guide for Cisco Unified Contact Center Enterprise & Hosted for detailed information on creating a Logger database. |