Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 11.5(1)
Updated: February 21, 2018
This table lists
changes made to this guide. Most recent changes appear at the top.
Added notes on fresh install of standalone CUIC when higher configuration or a higher reference design is required.
Upgrade from Co-resient to Standalone deployments
Added a note to use a fully qualified domain name to support an across-domain Live Data deployment.
Configure Peripheral Gateway Setup
Initial Release of
Document for Release 11.5(1)
the Live Data CLI commands to describe privilege levels overall and for each
Privilege Levels for Live Data Commands
Support for Task Routing for third-party multichannel
Configure Media Routing Domain
Support for coresident deployment (LD-CUIC-IDS)
Install Coresident Deployment (CUIC-LD-IdS)
Overview and the procedure to install Unified CCE software
Unified CCE Release 11.5(1) Upgrade Overview,
Different methods to uninstall the Unified CCE software
About This Guide
This guide describes how to install the components and software for a
new Unified CCE system, or to upgrade an existing Unified CCE system.
This guide is intended for users who install and upgrade Unified CCE
The procedures assume that the system has been
thoroughly designed and staged in preparation for the installation or upgrade.
considerations and guidelines for deploying a Unified CCE solution, including
its various components and subsystems.
diagrams, staging steps and sample test cases for supported models of Unified
Pre-installation requirements and issues to address when you
prepare for a Unified CCE installation.
Preinstallation and Planning
Documentation and Submitting a Service Request
Field Alerts and
Cisco can modify its
products or determine key processes to be important. These changes are
announced through use of the Cisco Field Alerts and Cisco Field Notices. You
can register to receive Field Alerts and Field Notices through the Product
Alert Tool on Cisco.com. This tool enables you to create a profile to receive
announcements by selecting all products of interest.
www.cisco.com and then access the tool at
This document uses
the following conventions:
font is used to indicate commands, such as user entries, keys, buttons, and
folder and submenu names. For example:
font is used to indicate the following:
introduce a new term. Example: A
skill group is a collection of agents who share similar
syntax value that the user must replace. Example: IF (
title. Example: See the
. Cisco Unified Contact
Center Enterprise Installation and Upgrade Guide
font, such as Courier, is used for the following:
brackets are used to indicate the following:
arguments where the context does not allow italic, such as ASCII output.
character string that the user enters but that does not appear on the window
such as a password.
© 2018 Cisco and/or its affiliates. All rights reserved.