Verify Upgrade to CTI OS Server and Outbound Option
After upgrading the Cisco Telephony Integration Object Server and Outbound Option, verify the following:
Use the Windows Event Viewer on each server to check that no exceptions, errors, or unexpected events have occurred. Select Windows Logs and review the Application and System logs., then expand
Ensure that all Outbound Option Agent and Transfer to VRU campaigns function as expected, including all applicable dialing modes (Preview, Direct Preview, Progressive, Predictive).
Ensure that Import Rules function as expected by importing a Contact List and Do Not Call List as applicable.