Change History
This table lists and links to changes made to this guide and gives the dates those changes were made. Earliest changes appear in the bottom rows.
| Change | Date |
|---|---|
| Initial version for release 11.0 | 8/28/2015 |
Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 11.0(1)
- Updated:
- April 8, 2020
Chapter: Preface
Preface
About This Guide
The Database Schema Handbook for Cisco Unified Contact Center Enterprise describes the database schema used by Unified Contact Center Enterprise (Unified CCE), including the types of data stored in the database and the relationships among those data. This guide documents each table, major categories of tables, coded values used, and the dependencies and constraints.
Audience
This manual is intended for Unified ICM and Unified CCE software system managers and supervisors. Understanding the database schema helps you to create your own monitoring screens and reports. It also helps you to understand how the Unified ICM and Unified CCE software works.
The Schema Help, which you can open from the Administration & Data Server, has the same information as this PDF manual.
You can navigate the PDF file using the Contents, the Index, and the links.
Related Documents
Documentation for Cisco Unified Intelligent Contact Management (Unified ICM), Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Contact Center Hosted (Unified CCH), as well as related documentation, is accessible from Cisco.com at: http://www.cisco.com/web/psa/products/index.html.
- For the Unified CCE Documentation guide, go to http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_documentation_roadmaps_list.html.
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Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS), Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco Unified Contact Center Management Portal (Unified CCMP), Cisco Unified Customer Voice Portal (Unified CVP), and Cisco Unified IP IVR.
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For documentation for these Cisco Unified Contact Center products, go to http://www.cisco.com/web/psa/products/index.html, click Voice and Unified Communications, then click Cisco Unified Contact Center Products or Cisco Unified Voice Self-Service Products, then click the product or option you want.
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For troubleshooting tips for these Cisco Unified Contact Center products, go to http://docwiki.cisco.com/wiki/Category:Troubleshooting, then click the product or option you want.
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Documentation for Cisco Unified Communications Manager (Unified CM) is accessible from http://www.cisco.com/web/psa/products/index.html.
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Technical Support documentation and tools are accessible from http://www.cisco.com/en/US/support/index.html.
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The Product Alert tool is accessible from (login required) http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.
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For information on the Cisco software support methodology, see Software Release and Support Methodology: ICM/IPCC available at (login required) http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_bulletins_list.html.
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For a detailed list of language localizations, see the Cisco Unified ICM/Contact Center Product and System Localization Matrix available at the bottom of http://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_technical_reference_list.html.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation at https://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
Subscribe to What's New in Cisco Product Documentation, which lists all new and revised Cisco technical documentation as an RSS feed and delivers content directly to your desktop using a reader application. The RSS feeds are a free service.
Field Alerts and Field Notices
Cisco can modify its products or determine key processes to be important. These changes are announced through use of the Cisco Field Alerts and Cisco Field Notices. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile to receive announcements by selecting all products of interest.
Sign in www.cisco.com and then access the tool at https://www.cisco.com/cisco/support/notifications.html.
Documentation Feedback
To provide comments about this document, send an email message to the following address: contactcenterproducts_docfeedback@cisco.com.
We appreciate your comments.
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