installation, use one or all of the following tools, as required:
ICM-CCE-CCHInstaller—The main Unified CCE Installer copies all
files into relevant folders, creates the base registries, and installs needed
third-party software such as JRE and Apache Tomcat. It uses the Microsoft .NET
Framework which is an integral part of Windows Server 2012 R2.
run the installer remotely. Mount the installer ISO file only to a local
Unified Intelligent Contact Management Database Administration (ICMDBA)
Tool—Used to create new databases, modify or delete existing databases, and
perform limited SQL Server configuration tasks.
Manager—Used to provision Active Directory.
Setup—Used to set up the Call Routers, Loggers, and Administration & Data
Gateway Setup—Used to set up PGs, the CTI server, and the Outbound Option
AdminClientInstaller—Installs the Administration Client on a
system that is not running other Unified CCE components.
AdminClientInstaller is delivered on the installation media with the ICM-CCE-CCHInstaller.
Client Setup—Used to add, edit, or remove Administration Clients and
Administration Client Instances.
Administration Client Setup is delivered on the installation media with the
supports the uninstall option from the Windows Add/Remove option. This option
removes the patches, base version files, and the related registry. The option
also removes Unified CCE component software installed by the
However, it does
not remove the following:
also supported. To reinstall, rerun the ICM-CCE-CCHInstaller.