CTI Object Server (CTIOS) is a high-performance,
scalable, fault-tolerant server-based solution for deploying CTI applications.
It serves as a single point of integration for third-party applications,
including Customer Relationship Management (CRM) systems, data mining, and
CTIOS is a client of CTI Server and has a
single all-events connection to Cisco CTI Server. In turn, CTIOS accepts client
connections using session, agent, and call interfaces. These interfaces are
implemented in .NET, COM, Java, and C++, allowing for a wide range of
application development uses. The interfaces are used for call control, to
access data values, and to receive event notifications.
configuration and behavior information is managed at the CTIOS server,
simplifying customization, updates, and maintenance. You can access and manage
the servers remotely. Thin-client and browser-based applications that do not
require Cisco software on the desktop can be developed and deployed with CTIOS.
CTIOS incorporates the following major
Refer to the Cisco CTIOS Software
documentation for more information.