Before you begin the
Unified ICM staging process, ensure that a Unified ICM/Cisco Unified Contact
Center Enterprise System Design Specification is created and approved.
Persons creating and
approving this specification must be familiar with the following:
configuration and operation
ICM/Cisco Unified Contact Center Enterprise
ICM/Cisco Unified Contact Center Enterprise Nodes (Router, Logger,
Administration & Data Server, PGs)
appropriate release of theCompatibility Matrix for Unified CCE and
Cisco Unified Contact Center Enterprise Design Guide.
The System Design
Specification must contain the following specifications:
Unified ICM Sites and Nodes
Notification and Remote Access Points
DNS Plan (follow
Microsoft Best Practices), including:
and Reverse Lookup Zones and Records
Forms – A section containing the detailed build information for each server
containing the entries and values for fields which are different from defaults
presented during third-party software installation and setup. Some examples of
this information include: Network Card configuration and binding order, Drive
Partitioning Information, System Properties, and passwords.
During the System Design
phase of the Unified ICM/CCE & Hosted deployment, you define the hardware
specifications, virtualization environment, and third-party software
requirements. For supported third-party software, see the
Compatibility Matrix for
Unified CCE. For information about Unified ICM/CCE & Hosted
virtualized systems, see the
Virtualization for Unified
CCE page on the DocWiki.
computers in racks or on a work surface.
Ensure that all
software CDs, driver software, and documentation are in the work area.
Ensure that you
have all software license numbers available.
Ensure that the
Unified ICM network is in place and tested.
switches are configured for required subnets per the System Design
Routers are configured as required
There is IP
connectivity between all subnets
Required Ethernet connections are in place between ICM software servers and LAN switches
packet prioritization is configured on IP Routers
Ensure that assigned engineers follow the specifications in these documents: