This chapter provides information about operational reporting.
Trunks and Trunk Groups
Every peripheral has one or more associated trunk groups, with
each trunk group containing one or more physical trunks.
configure trunks and trunk groups with the Configuration Manager.
Not all ACDs support trunk configuration. If your ACD does, make sure the
PG is accurately configured in Configuration Manager. For the ICM software to
properly monitor ACD calls, all individual trunks and their corresponding trunk
group assignments must be configured in the ICM database.
report on data such as the number of trunks in service, number of trunks idle,
and the time during which all trunks in a trunk group were simultaneously busy
(All Trunks Busy).
The following report
contains operational information on trunk groups:
- Unified Intelligence Center IVR Ports Performance Historical Report